I had the challenge of helping my mother sell her home while living out of state, and working with Dean Long made what could have been a stressful process remarkably smooth. From our very first conversation, I was impressed by Dean’s deep knowledge of the local market, his thoughtful presentation, and the extensive network of trusted professionals he and the Bill Heenan Team bring to their clients. In fact, although my mother had already engaged another agent, after speaking with Dean, we made the decision to switch—and it was one of the best decisions we could have made. Dean was consistently responsive, answering calls, texts, and emails promptly—regardless of the time of day or day of the week. His level of dedication truly went above and beyond what we expected from a realtor. He met with the septic company early in the morning to ensure everything went smoothly, shoveled the driveway and walkways himself during a snowstorm before an open house, and even assisted us with removing items from the home when I had no easy way to do so. He was also incredibly accommodating of my mother’s schedule, working around her needs with patience and flexibility. Since I live out of state, Dean stepped in on multiple occasions—meeting a plumber at the house to address a minor issue and overseeing details I simply could not manage remotely. In addition, his recommendations for service providers—from estate sale professionals to cleaners, plumbers, and septic specialists—were consistently excellent. Having bought and sold several homes over the years, I can confidently say that while I’ve had positive experiences with other realtors, Dean Long and the Bill Heenan team truly stand apart. Their professionalism, responsiveness, and genuine commitment to their clients are exceptional. I would highly recommend them to anyone looking to buy or sell a home!

I wanted to take a moment to share my wonderful experience working with our realtor, Chris Stevens. From the very beginning, Chris demonstrated an exceptional level of professionalism and dedication that truly set him apart. Chris's deep knowledge of the real estate market was evident in every interaction we had. He provided invaluable insights and guidance, helping us navigate the complexities of buying a new home with ease. His attention to detail and commitment to understanding our needs ensured that we found the perfect property that met all our criteria. What truly impressed me was Chris's unwavering patience and responsiveness. He was always available to answer our questions, no matter how trivial, and provided prompt and thorough responses. This level of communication made the entire process smooth and stress-free. Moreover, Chris's negotiation skills were exemplary. He worked tirelessly to secure the best possible deal for us, demonstrating a keen understanding of market trends and pricing strategies. His expertise and tenacity were instrumental in our achieving a favorable outcome. In summary, Chris Stevens exceeded our expectations in every way. His professionalism, knowledge, and dedication made our home-buying experience a positive and memorable one. I would highly recommend Chris to anyone in need of a top-notch realtor. Thank you for your time, and I hope you have a great day.

I first met agent Olivia Bueno over a year ago, and she kept me up to date about the housing market in New London County. She was courteous, professional and had a lot of patience with this senior, who was living in upstate NY ---and I wasn't sure what would be good fit for me because this is likely the last move I'll be making. Very pleased with her recommendations and help.

Bill and his team took good care of me as their customer. Highly recommend!

Dean Long was my agent in our recent search for a property here in the East Lyme area. He went out of his way to provide amazing service at every step of the process. From showings, to checking out a temporary place for us to stay, to constant updates on everything that was occuring, Dean went above and beyond in every way. He was 100% there from bigging to end of our purchase experience. I would highly recommend Dean as an agent to anyone looking to purchase a property in the area. Thanks Dean for your great work

Chris Maynard was as good as it gets for us. Extremely knowledgeable, fantastic communicator, and was available whenever we needed. He also was very patient with us along the entire process. Would highly recommend Chris to anyone looking for a new agent and will absolutely use him again if we ever need more real estate help.

Amber was a great help to me with some tricky (to me) situations that came up during the process. My first time selling a house and her experience helped me understand the myriad nuances that came up. Always calm and helpful, when I wasn’t so calm. My impatience showed through at times and she stuck in there with me to get us to the finish line. Very pleased with the final outcome

Eliesha was incredibly professional from the time I met her a couple weeks before closing. She endured some fairly unique circumstances in dealing with the closing of my property and maintained her charm g self throughout the process. She’s deserves the Gold🥇for all her hard work and her dedication to finish the transaction. Great job Aleisha!!

Greg did a great job selling my condo. The prep work he did prior to the sale was exceptional. We negotiated on fees and settled on a fee structure. The property was sold in two weeks for a great price. I was kept informed even though I was out of the country. I’m very happy with the service he provided and would recommend him highly.

Chris was very knowledgeable and helpful during the entire experience. He helped me in every aspect of the process. Everyone at the Bill Heenan team was wonderful. I would definitely recommend Chris Stevens for all your real estate needs