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Seller of 17/138 Boston Post Road, East Lyme
Dean Long went out of his way to provide the best information,service and knowledge of the market to keep me up to date at every step of the process. I would recommend him to anyone who is looking either to buy or to sell.
Seller of 20 Upper Kensington Drive, East Lyme
We had a wonderful experience working with Bill and Kelsey throughout the sale of our home. They were professional, responsive, knowledgeable, and always went the extra mile to make the process smooth and stress-free. We truly appreciated their guidance, dedication, and support from listing to closing. We highly recommend Bill and Kelsey to anyone looking to sell or buy a home!
Seller of 10 Marion Drive, New London County
I had the challenge of helping my mother sell her home while living out of state, and working with Dean Long made what could have been a stressful process remarkably smooth. From our very first conversation, I was impressed by Deanโs deep knowledge of the local market, his thoughtful presentation, and the extensive network of trusted professionals he and the Bill Heenan Team bring to their clients. In fact, although my mother had already engaged another agent, after speaking with Dean, we made the decision to switchโand it was one of the best decisions we could have made. Dean was consistently responsive, answering calls, texts, and emails promptlyโregardless of the time of day or day of the week. His level of dedication truly went above and beyond what we expected from a realtor. He met with the septic company early in the morning to ensure everything went smoothly, shoveled the driveway and walkways himself during a snowstorm before an open house, and even assisted us with removing items from the home when I had no easy way to do so. He was also incredibly accommodating of my motherโs schedule, working around her needs with patience and flexibility. Since I live out of state, Dean stepped in on multiple occasionsโmeeting a plumber at the house to address a minor issue and overseeing details I simply could not manage remotely. In addition, his recommendations for service providersโfrom estate sale professionals to cleaners, plumbers, and septic specialistsโwere consistently excellent. Having bought and sold several homes over the years, I can confidently say that while Iโve had positive experiences with other realtors, Dean Long and the Bill Heenan team truly stand apart. Their professionalism, responsiveness, and genuine commitment to their clients are exceptional. I would highly recommend them to anyone looking to buy or sell a home!