Thru out the whole process, Susan's diligence in devising different avenues of approach, in a very unstable seller's market, was more than commendable . Susan's suggestions for repair and remodel were well advised, and her knowledge, contacts, and vast experience, was instrumental; in the completion of the needed work, and negotiating a fair price ! At first I was concerned, and a little resistant; but Susan's confidence in her suggestions was reassuring, relieving my concerns. Ultimately, as her confidence projected, the sale of the property was successful ! Though there were obstacles; Susan worked together with the buyer and the buyer's agent in assisting to secure financing, and also finding solutions to lower closing costs while working with the Title company, and lender. Susan went above and beyond the call of duty to ensure all parties were satisfied. Susan's personal interest in my well being thru out the process was greatly appreciated, and very helpful. Susan was not just a realtor, she also became a friend. Susan's work ethic, and commitment to the client, executed with passion and professionalism, should be the standard for all realtors to follow ! I cannot express enough, my gratitude, and appreciation for SUSAN DERLEIN, REALTOR EXTRODINAIRE !