Carol prides herself on her availability to her clients and we experienced her dedication to her profession throughout our time as her clients. We met with Carol in October and discussed listing our home in January, after the holidays. Carol said that sometimes during the holidays, folks are visiting the areas and look at homes. We informed Carol we would not be showing our home when our family was in town and she understood. In mid-January, we began to actively show the property. But Unfortunately, the listing overlapped with COVID, and we were not only extremely cautious, but for months, we did not allow anyone in our home; Carol sincerely understood our concern and she took precautions. When we agreed to allow the showing...Carol accompanied the potential buyers and their agent: she insisted all wear a mask, gloves, booties and that only Carol touched surfaces with a gloved hand. This was important to us and Carol took the lead. She cared and respected our parameters. We were impressed with how she prepared for showings, whether for her own clients or another agent, she was always willing to attend and answer questions. We had heard how she watered plants for her other clients, blew leaves from driveways, and prepared the interior of homes — that is Carol! Her devotion is remarkable. Her knowledge of the market is unquestionable and the endless hours she spends to respond to any question her clients have or the buyers have, is over and above expectations. Before closing: she met the buyers at our house to measure (the agent was on vacation), she met the inspectors, she met the buyers for closing questions and again, for their final walk through. THIS is Carol! She goes above & beyond! Her upbeat personality and constant smile are an added bonus. We thank you, Carol: for your time, your effort, your patience during the most challenging times and your understanding of showings during COVID. Is was a unique experience for us, too!
Carol Rutgers
