Sylvana Wong

From our very first conversation, Sylvana made the entire home-buying process feel manageable. Her communication was outstanding: she was always easy to reach and talk to, she never made us feel rushed or talked down to. No question was too small or too big, and her response time was consistently so fast! What really set Sylvana apart was her honesty. She gave us candid, thoughtful feedback on every house we toured — including the ones that weren't right for us — which helped us trust her guidance. Her knowledge of our town was amazing and just what we were looking for; she understood the nuances between neighborhoods, the community feel of each area, and what would actually suit our lifestyle. Her negotiation skills made a real difference for us too. Her longstanding relationship with the listing agent helped things move smoothly and kept communication open. When the seller refused to cover a final inspection item, Sylvana stepped in and thoughtfully worked out a credit for us, and she even had her own handyman take care of a few other small fixes. That kind of follow-through and advocacy is rare. Overall, Sylvana was thorough, professional, and great to work with from start to finish. We couldn't recommend her more highly to anyone buying or selling a home.

We went into the home buying process scared, anxious, and unsure. As first time homebuyers with young kids about to be school age the moment felt high stakes and the process felt unclear. We leveraged all of the tools at our disposal to clarify the process and set ourselves up for success. But, no tool or resource was more effective that collaborating with Sylvana. She listened to our hopes, dreams, and needs. She flexed as we calibrated. Ultimately, we got a house we love in a neighborhood we love because of Sylvana's skill and knowledge. She helped us win!

She knew exactly what to do to sell our home, and highlighted the character. Wonderful agent! Was very patient with us from the beginning. She walked us calmly through the process, and never rushed or pushed us. It was such a pleasure to have her help us with the sale of our 118 year old house. We’re thrilled with the outcome of way over asking price before it was even listed!

We had an amazing experience working with Sylvana to sell our home. We needed to wait until we found a new home and got into escrow before we could even list our property, and Sylvana was incredibly patient and strategic throughout the entire process. Once we were in escrow, she moved quickly to help us get all of our documentation and preparations in order, and managed to get our home on the market within just two weeks. We were living in the home during showings and open houses with a toddler and an 8-month-old baby, which could have been extremely stressful—but Sylvana made everything feel as seamless and manageable as possible. She truly went above and beyond in every aspect of the process. Thanks to her expertise and guidance, we received multiple strong offers and ultimately sold our home for more than we expected. We are so grateful for her support, professionalism, and care during such a hectic time in our lives. We highly recommend Sylvana to anyone looking to buy or sell a home!

I’ve had the pleasure of working with Sylvana for both buying and selling two homes in the Bay Area since 2015, and I can confidently say she is an outstanding real estate agent. Most recently, she represented me in the sale of my home at 1745 Tice Valley Blvd, and the experience was exceptional from start to finish. Sylvana’s thoughtful and strategic approach made the process smooth and successful. She has an excellent network of trusted professionals from contractors to repair specialists which made preparing the home for sale much easier and less stressful. Her strong relationships with other agents enhances communication and efficiency throughout the transaction. What I appreciate most is how responsive, communicative, and proactive she is. She kept me informed every step of the way and was always helpful with my questions. Beyond her expertise, Sylvana is kind, empathetic, and truly understands the emotional side of buying and selling a home. If you’re looking for a knowledgeable, well-connected, and genuinely caring real estate agent in the Bay Area, I highly recommend Sylvana. I would absolutely work with her again.

We had an amazing experience working with Sylvana and truly couldn’t recommend her more highly. She helped us buy our first home five years ago, and when it came time to find our forever home in Castro Valley, there was no question we wanted her by our side again. This time around, the process was especially stressful for our family—we were balancing buying a new home while quickly listing our current one once in escrow, all with a 3.5-year-old and a 7-month-old baby. Sylvana went above and beyond in every possible way to make the experience as smooth and manageable as possible. She handled so much of the legwork and kept everything moving forward seamlessly, which made a huge difference for us during such a hectic time. She is incredibly responsive and always made herself available to answer our questions, no matter how big or small. She also took the time to thoroughly explain each step of the process, which helped us feel confident and informed in our decisions. When it came to house hunting, Sylvana’s expertise really stood out. She has a great eye for potential and was able to point out opportunities for updates and improvements that helped us truly envision living in each space. On top of that, her network is amazing—she has trusted contacts for everything from flooring and carpet to painters and handymen, which has been invaluable. Sylvana is extremely thorough, detail-oriented, and genuinely cares about her clients. She consistently goes the extra mile, and it shows in everything she does. We are so grateful for her support in helping us find our forever home and would wholeheartedly recommend her to anyone looking to buy or sell.