We had an amazing experience working with Sylvana to sell our home. We needed to wait until we found a new home and got into escrow before we could even list our property, and Sylvana was incredibly patient and strategic throughout the entire process. Once we were in escrow, she moved quickly to help us get all of our documentation and preparations in order, and managed to get our home on the market within just two weeks. We were living in the home during showings and open houses with a toddler and an 8-month-old baby, which could have been extremely stressful—but Sylvana made everything feel as seamless and manageable as possible. She truly went above and beyond in every aspect of the process. Thanks to her expertise and guidance, we received multiple strong offers and ultimately sold our home for more than we expected. We are so grateful for her support, professionalism, and care during such a hectic time in our lives. We highly recommend Sylvana to anyone looking to buy or sell a home!

I’ve had the pleasure of working with Sylvana for both buying and selling two homes in the Bay Area since 2015, and I can confidently say she is an outstanding real estate agent. Most recently, she represented me in the sale of my home at 1745 Tice Valley Blvd, and the experience was exceptional from start to finish. Sylvana’s thoughtful and strategic approach made the process smooth and successful. She has an excellent network of trusted professionals from contractors to repair specialists which made preparing the home for sale much easier and less stressful. Her strong relationships with other agents enhances communication and efficiency throughout the transaction. What I appreciate most is how responsive, communicative, and proactive she is. She kept me informed every step of the way and was always helpful with my questions. Beyond her expertise, Sylvana is kind, empathetic, and truly understands the emotional side of buying and selling a home. If you’re looking for a knowledgeable, well-connected, and genuinely caring real estate agent in the Bay Area, I highly recommend Sylvana. I would absolutely work with her again.

We had an amazing experience working with Sylvana and truly couldn’t recommend her more highly. She helped us buy our first home five years ago, and when it came time to find our forever home in Castro Valley, there was no question we wanted her by our side again. This time around, the process was especially stressful for our family—we were balancing buying a new home while quickly listing our current one once in escrow, all with a 3.5-year-old and a 7-month-old baby. Sylvana went above and beyond in every possible way to make the experience as smooth and manageable as possible. She handled so much of the legwork and kept everything moving forward seamlessly, which made a huge difference for us during such a hectic time. She is incredibly responsive and always made herself available to answer our questions, no matter how big or small. She also took the time to thoroughly explain each step of the process, which helped us feel confident and informed in our decisions. When it came to house hunting, Sylvana’s expertise really stood out. She has a great eye for potential and was able to point out opportunities for updates and improvements that helped us truly envision living in each space. On top of that, her network is amazing—she has trusted contacts for everything from flooring and carpet to painters and handymen, which has been invaluable. Sylvana is extremely thorough, detail-oriented, and genuinely cares about her clients. She consistently goes the extra mile, and it shows in everything she does. We are so grateful for her support in helping us find our forever home and would wholeheartedly recommend her to anyone looking to buy or sell.

As a first-time homebuyer, I gained valuable insights from Sylvana. I was unfamiliar with this complex process, and she taught me everything with patience and integrity. She excels in communication and efficiently completes tasks.She demonstrated patience, extensive knowledge, and excellent communication skills, effectively responding to inquiries and gathering information. I highly recommend Sylvana, as my experience with her was extremely positive.

Sylvanna is a very professional, a person you can rely on. She helped us a lot in fulfilling my mom’s dreams. The transaction went so fast. Easy to deal with and very understanding. She did helped us from start to finish. I would recommend her to friends and family

Sylvana is very understanding and patient. She always thinks about my needs and plans ahead for potential obstacles and next steps during my house hunting journey. She gives me a lot of advice on how to search and negotiate, and she’s really resourceful in answering (or even researching) all kinds of house-related questions—even ones not directly about the property. I also appreciate that she shares her honest opinions to help me weigh the pros and cons, instead of just staying neutral. She’s calm, never pushy, and often goes out of her way to help. What I like most is that she’s truly on the buyer’s side. I would definitely recommend her as a reliable realtor.

She is an exceptionally professional buyer’s agent. She patiently addressed all our questions and requests. Before we made an offer, she even arranged another visit to the home without rushing us. During the closing process, she helped us obtain quotes for home repairs, including termite control, painting, and roofing. She truly puts herself in the buyer’s shoes and goes above and beyond to provide all the help she can. An outstanding agent.

We couldn’t be happier with the exceptional service Sylvana provided. From start to finish, she managed the entire selling process with professionalism, attention to detail, and a true commitment to our success. She continuously followed up with the buying agent to ensure everything stayed on track and the deal closed on time. She exceeded our expectations in every way. Her deep knowledge of the market and the strategies she implemented were instrumental in getting our home sold quickly that exceeded our expectations. We were impressed by her communication, responsiveness, and dedication. All the qualities that truly set her apart.

Sylvana helped us find our dream home after two years of searching, and this is the second time she has delivered for us. She is patient, never pushy, and truly listens. From pre-approval to closing, she made the process smooth and stress free. Her trusted network of contractors made post-inspection repairs easy to manage. Sylvana goes above and beyond. She is reliable, resourceful, and always in your corner. We wouldn’t trust anyone else!

I've worked with Sylvana to purchase this home over 9 years ago and now to sell it, so I've experienced both sides of her support. Sylvana is so incredibly responsive, I cannot stress how important this when you're making the most expensive purchase of your life or need a sale to go through in record time. To stay focused on the selling aspect, I was out of the country and Sylvana worked tirelessly to get the house ready to be on the market within 30 days. She gave suggestions on how to increase the value of the home with minor fixes and invaluable guidance along the way. She project managed everything to a T and made the experience an easy one. I've recommended her to all my friends and will continue to do so for anyone buying or selling.

Sylvana is the best real estate agent I've ever worked with. What truly sets her apart is her unique combination of expertise and genuine commitment to her clients' needs. Throughout our experience, Sylvana demonstrated outstanding professionalism and integrity. Unlike other agents we've worked with, she never employed high-pressure tactics. Instead, she took the time to understand our requirements and consistently provided thoughtful, well-informed guidance. Her responsiveness was remarkable - Sylvana was quick to provide thorough, accurate responses whenever we needed information or had questions. This efficiency proved invaluable during our decision-making process. One situation that particularly highlighted Sylvana's dedication was during our loan application process. When we encountered challenges with the paperwork, she showed remarkable patience and went above and beyond to help us navigate the complexities. Her support during this potentially stressful period was invaluable. Based on our experience working with multiple realtors over the years, I can confidently say that Sylvana stands out as the finest real estate professional we've encountered. Her blend of trustworthiness, expertise, and client-focused service makes her an outstanding choice for anyone seeking a realtor.

I had the pleasure of working with Sylvana Wong from Cold Well Banker during the sale of my home at 1663 NorthShore Drive of Richmond. From the very beginning, she demonstrated a deep understanding of the local market and helped us set a listing price and later did appropriate adjustment based on the market condition. Their marketing efforts, including professional photos and targeted online listings, ensured our property received wide exposure and significant interest. Communication was one of the standout aspects of our experience, Realter Sylvana Wong was always kept me updated throughout the process. They handled negotiations with professionalism, securing a fair offer for us in a timely manner. Overall, I felt very supported and confident in their expertise. Overall, I am extremely satisfied with the service and would recommend Sylvana Wong to anyone looking to sell their home.