I've worked with Sylvana to purchase this home over 9 years ago and now to sell it, so I've experienced both sides of her support. Sylvana is so incredibly responsive, I cannot stress how important this when you're making the most expensive purchase of your life or need a sale to go through in record time. To stay focused on the selling aspect, I was out of the country and Sylvana worked tirelessly to get the house ready to be on the market within 30 days. She gave suggestions on how to increase the value of the home with minor fixes and invaluable guidance along the way. She project managed everything to a T and made the experience an easy one. I've recommended her to all my friends and will continue to do so for anyone buying or selling.

Sylvana is the best real estate agent I've ever worked with. What truly sets her apart is her unique combination of expertise and genuine commitment to her clients' needs. Throughout our experience, Sylvana demonstrated outstanding professionalism and integrity. Unlike other agents we've worked with, she never employed high-pressure tactics. Instead, she took the time to understand our requirements and consistently provided thoughtful, well-informed guidance. Her responsiveness was remarkable - Sylvana was quick to provide thorough, accurate responses whenever we needed information or had questions. This efficiency proved invaluable during our decision-making process. One situation that particularly highlighted Sylvana's dedication was during our loan application process. When we encountered challenges with the paperwork, she showed remarkable patience and went above and beyond to help us navigate the complexities. Her support during this potentially stressful period was invaluable. Based on our experience working with multiple realtors over the years, I can confidently say that Sylvana stands out as the finest real estate professional we've encountered. Her blend of trustworthiness, expertise, and client-focused service makes her an outstanding choice for anyone seeking a realtor.

I had the pleasure of working with Sylvana Wong from Cold Well Banker during the sale of my home at 1663 NorthShore Drive of Richmond. From the very beginning, she demonstrated a deep understanding of the local market and helped us set a listing price and later did appropriate adjustment based on the market condition. Their marketing efforts, including professional photos and targeted online listings, ensured our property received wide exposure and significant interest. Communication was one of the standout aspects of our experience, Realter Sylvana Wong was always kept me updated throughout the process. They handled negotiations with professionalism, securing a fair offer for us in a timely manner. Overall, I felt very supported and confident in their expertise. Overall, I am extremely satisfied with the service and would recommend Sylvana Wong to anyone looking to sell their home.

She is very professional, thorough and easy to work with

We recently had the pleasure of working with Sylvana Wong for our home purchase, and we couldn't be happier with the experience. Sylvana Wong was incredibly patient and dedicated in helping us with our house search. From the onset, her prompt and clear communication made the entire process smooth and stress-free. Her deep knowledge of the local market provided us with invaluable insights, and she had consistently helped us review the details of each house, offering clear pros and cons for every property. Our overall experience was overwhelmingly positive. Not only did Sylvana assist us with the purchase, but she also continued to support us post-closure with the contractors, move-in, and other concerns. Sylvana is always available when needed and promptly handles any inquiries. We highly recommend Sylvana Wong to anyone looking for a dedicated, hardworking and knowledgeable real estate professional.

Sylvana went out of her way to help me with the sale of a troubled property. I am an out-of-town seller. Sylvana knew all of the local regulations and requirements. She arranged inspections and wrangled complicated escrow situations for me. She negotiated a fantastic deal and closed in 15 days. I cannot recommend her more highly.

We are so glad we signed up for the Home Story program since it provided us with the opportunity to work with Sylvana Wong. We can say without a doubt that Sylvana is an excellent realtor. We are so happy we got to work alongside Sylvana where she was able to share 24 years worth of experience and expertise with us. She made the daunting home buying process smooth and successful and truly cared about assisting us and making the experience seamless. She was educational, provided timely communication, and had great attention to detail. The amount of knowledge and wisdom she shared is incredible and we can't thank her enough. Sylvana Wong truly gave us a valuable experience and we will always appreciate it. We highly recommend her to everyone.

...until I met Sylvana Wong. And she not only made it possible, but enjoyable!! Few people look forward to the stress of selling their longtime home and moving across the country, but Sylvana was able to calmly assess my situation from the outset and offer experience, structure, and guidance throughout the entire process. She listened to me carefully and always responded promptly, honestly, and tactfully. She knew the local market quite well, gave me excellent advice, and worked effectively with the buyer's agent to produce a sale that was a win-win situation for all concerned. Sylvana worked through all of my time constraints, knew to have my townhome professionally inspected just before it went on the market, and knew how to exhibit it effectively while disclosing its strengths and shortcomings with complete honesty. It was put on the market only a few days after I had moved out of it and was on the opposite coast. It was on Redfin for less a week before we had accepted a firm offer, and we closed in less than a month. If you want calm assurance and integrity, market knowledge and years of experience with both buyers and sellers, excellent instincts and communication skills, warmth and a kind sense of humor, you very likely want Sylvana Wong.

Sylvana has been a great agent to work with. She goes above and beyond for her client and her knowledge of real estate is top notch. Even after I closed the house, she continues to offer assistance wherever she can. She responds quickly and promptly to all inquiries including day, evening, and even night time. You won't be disappointed having her by your side on your next real estate transaction.

Sylvana is simply the best. She took her time with us to determine all the things we wanted and didn’t want in a home. She was always prompt to respond to all of our many inquiries. I would recommend Sylvana to anyone who is looking to buy a house.

Sylvana was a wonderful partner and integral asset to our home buying experience. As first time buyers, we had many questions and she was always available by text or to hop on a phone call to discuss. She truly values the relationship and wants to help ensure you are fully educated about your options without any bias. Highly recommend her, and would definitely choose to partner with her again.

Sylvana Wong went above and beyond in selling our house. From the initial consultation to the final closing, she was incredibly professional, knowledgeable, and responsive throughout the entire process. Her attention to detail was truly impressive, and she was always available to answer any questions I had or provide guidance when needed. One of the many things that impressed me most about Sylvana was her understanding of the real estate market, her professionalism and putting together a great strategy for to get the most for our house. Overall, I cannot recommend this realtor highly enough. She was an absolute pleasure to work with, and I have no doubt that her expertise and dedication played a major role in the successful sale of my home.