Susan's profile

Susan's reviews

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Susan has 114 reviewsacross 26 different locations, showing 12.
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Susan's qualities as told by our client reviews: patient, dedicated, friendly, supportive, clear communication, responsive, local expert.
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Seller review
Susan was Awesome!
over 1 year ago
Susan was Awesome!

My wife and I can't say enough positive things about Susan. Her knowledge and experience far exceeded our expectations. She made the distance selling of my mother's home as easy as possible. Whether is being her knowledge of the area, or simply being there to let carpet installers in when we couldn't be there, Susan was there for us. She priced the property competitively and did a great job marketing the home as we had numerous interested parties within the first 24 hours! The location of the home was on a busy corner, but that didn't deter Susan's interest and effort to get the home sold! We would use Susan 1000 times over and again! If we are ever in the market for a home in Lexington, we know who to call first!

Buyer review
Susan is an excellent realtor
over 1 year ago
Susan is an excellent realtor

Susan did a great job for me and was every helpful. She knows the market very well, gave great suggestions, communicated very well, and helped me in every step of the search and purchase process. I was looking for a farm and Susan took the extra step of enlisting an associate who knows farms in the area. I do not live in the area and did a lot of the property search and the purchase remotely. I was very comfortable completing this process with Susan because she is very detailed and organized.

Buyer review
Exemplary
over 1 year ago
Exemplary

If I could rate her 6 stars I would! This was our first house purchase and Susan went above and beyond with any questions or concerns we had. She worked with our loan company and the sellers to make sure everything we needed was handled quickly and stress free. I would recommend her to anybody who is even slightly thinking about buying a house!

Buyer review
The A+++ Team to Close in 19 Days!
over 1 year ago
The A+++ Team to Close in 19 Days!

Susan and I connected after she responded to my post in a local Facebook group asking for suggestions on how to find the best realtor. Susan and a friend of mine, Sarah, both worked for the same real estate company and offered to team up to help us find the perfect house on a bit of a time crunch. We had an initial meeting where she walked us through the home buying process and answered the million questions we had as first time home buyers. We set up another meeting to go over what we were looking for and an hour later we were touring a house that we eventually had an accepted offer on 24 hours later! Susan and Sarah had spent the night researching comparable houses, walking us through the timeline, and explaining all the options to make a strong offer. Susan and Sarah were the A+ team but brought the ++ with of a great home inspector who was able to come out in less than 24 hours and a mortgage broker who were able to get us closed in 19 days from first touring the house. Susan was amazing at explaining the process, checking in with all parties, communicating, and on top of everything!

Seller review
AMAZING - DO NOT HESITATE TO WORK WITH HER!
over 1 year ago
AMAZING - DO NOT HESITATE TO WORK WITH HER!

Y'all. Susan is truly the best! When we were selling our home, we had all the normal stress of moving and working full time just like many people do. In addition, we had some other important things come up that took us away from being able to focus on the home and getting things ready for the sale. Susan did so much for us! More than anything we could have expected from her as a realtor- helping clean up, keeping us in the loop, help finding the other people we needed (electrician/heat and air guy) and meeting folks for quotes and you just name it - she did all she could to help us and relieve our stress during the process. She honestly deserves all the best things in life. I get she is being paid and making a living as well, but I have bought and sold houses before and this woman right here was at our side - jumping ahead even, helping us out, and making things happen. I cannot sing her praises enough. If you work with her, it will be like working with the most honest, hard working, best friend you've ever had. Susan, we appreciate you more than you know!! I don't give glowing reviews about things often, but I asked her to be able do this review for her because I want people to know what a great person she is and how caring and hardworking she will be if you choose to work with her. Don't hesitate.

Seller review
Susan Wilburn took amazing care of my sister-in-law in when she needed to sell her home in Georgetow
almost 2 years ago
Susan Wilburn took amazing care of my sister-in-law in when she needed to sell her home in Georgetow

Susan Wilburn took amazing care of my sister-in-law in when she needed to sell her home in Georgetown. Rachel needed help and guidance in getting her home ready for market. She asked for my help in finding the best agent for the job. I'm a realtor in Nashville, TN so I studied up and found Susan and Brickhouse. We're both thrilled with her professionalism and results.

Buyer review
Excellent agent
almost 2 years ago
Excellent agent

Susan is very knowledgeable agent but a great person as well. She was in contact with me making feel sure about the purchase process and clearing my doubts or questions, I would highly recommend her to any person that is new buyer or not.

Seller review
Her knowledge, communication and professionalism are outstanding!!
almost 2 years ago
Her knowledge, communication and professionalism are outstanding!!

Susan was there every time I needed her help. She had my house sold in 5 days! And, she assisted with the purchase of my new home by going above and beyond to work with the seller! I highly recommend Susan for all of your real estate needs.

Seller review
Personality
almost 2 years ago
Personality

Great to work with. Will answer all your questions and give you peace of mind as things progress.

Buyer review
I’ve found an agent that shares the same heart and passion for helping people as I have! Susan has b
almost 2 years ago
I’ve found an agent that shares the same heart and passion for helping people as I have! Susan has b

I’ve found an agent that shares the same heart and passion for helping people as I have! Susan has been fantastic in communication and updates with my referrals. She’s very knowledgeable in the Central Kentucky region and will always be a “go to” realtor in that area. I am comforted in knowing anyone I refer is in very good hands. Being a Realtor in Western Kentucky and having a contact like Susan is priceless.

Buyer review
Total expert and an absolute treasure to work with!
almost 2 years ago
Total expert and an absolute treasure to work with!

Embarking on the journey of purchasing our first home was daunting, to say the least. The weight of decision-making loomed large over us, from selecting the right property to navigating through inspections, appraisals, and the intricacies of securing a loan. Enter Susan, our beacon of light in this overwhelming process. From the moment we met Susan, we knew we were in capable hands. Her dedication and enthusiasm were palpable, instilling in us a sense of confidence and reassurance. Unlike other realtors we'd encountered, Susan possessed an unmatched spark, an unwavering drive, and an infectious ambition that set her apart. Susan's accessibility was unparalleled. With just a message, she swiftly arranged viewings, often accommodating our schedule with remarkable flexibility. During these walkthroughs, she struck the perfect balance, offering guidance while allowing us the space to form our own impressions. But Susan's commitment didn't end with property tours. Recognizing that the home we had set our hearts on stretched our budget, she went above and beyond. Through her diligent efforts, she unearthed better financing options, even if it meant steering us away from the bank that had referred us to her. Her integrity and genuine concern for our financial well-being were evident, leaving us profoundly grateful for her guidance. In the end, Susan didn't just help us find a house; she helped us secure our dream home. Her exceptional service, coupled with her warm demeanor, has left an indelible mark on our lives. We couldn't be more thankful, which is why we've extended an invitation for her to consider our home hers as well. If you're in search of a realtor who not only meets but exceeds expectations, look no further than Susan. With her by your side, you'll not only find a home; you'll find an advocate, a confidante, and a true partner in your home buying journey.

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