Susan's profile

Susan's reviews

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Susan has 49 reviewsacross 9 different locations, showing 12.
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Susan's qualities as told by our client reviews: clear communication, well-prepared, local expert.
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Seller review
The best in Pensacola!
8 months ago
The best in Pensacola!

Susan has been my agent for 10 purchase and sale transactions so far, and she’s the best! She’s very knowledgeable about the local market, has great connections, and is very responsive. I’ll continue to use her in the future, and I recommend that you do too!

Seller review
Exceptional Sales Team Lead by Susan Carleton
8 months ago
Exceptional Sales Team Lead by Susan Carleton

Susan and her team have good knowledge of the market and presented a great package of photos and description of our condo and amenities. We entered the market during a dip in sales, so Susan and team struggled to get possible buyers into our unit. In the end, it was a perfect fit of buyer and seller. The closing was quick and efficient. Susan was always available to provide updates and answer questions. Thanks so much for your dedication to completing our sale.

Seller review
Highly Recommend
9 months ago
Highly Recommend

Susan did a wonderful job for us. She got our property on the market promptly with beautiful photos that really presented it well. She kept us apprised of market conditions, and communicated questions from prospective buyers quickly. We found her to be extremely detailed and thorough as well as very professional. We would highly recommend her to anyone planning to sell a property.

Buyer review
Samantha is a rock star!
9 months ago
Samantha is a rock star!

We just moved to the area a year ago and we’re debating about about whether or not we wanted to buy. We just happened to stop into the office and met Samantha Trout. We started looking at houses and a little over a week later we had put in an offer that was accepted. Helping us find a house that fit us was just the first part. Helping us navigate all the inspections and the financial process was made much easier working with Samantha. In particular, we had a number of challenges with the financial team. They were not responsive or clear in communications. This caused a lot of frustration. Samantha consistently followed up on our behalf and asked questions to make sure everything was on track. If Samantha was involved then we more comfortable. She was also very personable and we felt comfortable reaching out anytime we had a question even if we felt like it was a silly question she never made us feel that way. She seemed generally excited for us, and it never came across as if she was focused on the commission. We have been involved with sales people for a long time are quick to recognize people that are not sincere in what they do. We love our new house, but if we ever need a different one, we will definitely be calling Samantha! And if we know of anyone else looking for one would not hesitate for a moment to recommend her! Thank you!

Buyer review
BEYOND Professional!!!
10 months ago
BEYOND Professional!!!

We met Susan & Samantha 3 years ago when we first started looking for a Bay house w/boat dock! In that 3 years they have been BEYOND wonderful to work with!! They have continuously over the years kept us up to date on listings that would come up! Samantha ultimately became “our person” & was Over The Top prepared when we would come down to look! We Finally found & closed on our beautiful Bay home a week ago!! She handled EVERYTHING w/expertise & ease (or at least she made it seem that way😂) We have realtors & Friends for life in Samantha & Susan!! If you’re needing a realtor CALL them!!! Can’t thank them enough!!!

Buyer review
Miranda Zavison is the BEST!!
10 months ago
Miranda Zavison is the BEST!!

We purchased our first home in Navarre, FL with the help of Miranda and her team. My husband and I were relocating from California and were nervous about purchasing a home in another state, but Miranda eased every apprehension we had. She is truly the BEST at what she does and provides so much care and support in making sure we found the perfect home. Her experience and knowledge made the homebuying process such an amazing experience. We will definitely be referring friends and family to her in the future!

Buyer review
Susan is Knowledgeable and Experienced
10 months ago
Susan is Knowledgeable and Experienced

With our first condo purchase going so well, we never considered using anyone other than Susan and her team for our second purchase. Susan is experienced, knowledgeable and very professional with a true sense of the real estate market in this area. She knows the financial strengths and weaknesses of the various condos up and down the coast and pointed us to what was best for family and our investment. We never felt pressure, but felt more like Susan was a partner in the decision making process. She truly wants what’s best for her clients. She gets things done, on time, as promised without hassle or surprises. If you’re selling or buying, I don’t think you’ll find anyone better than Susan!

Seller review
Hands Down THE BEST agent!!
10 months ago
Hands Down THE BEST agent!!

Susan is so knowledgeable of this market and so professional in everything she does. She gives valued, honest opinions. She sold our unit within a couple of weeks while others in our building have been on the market for 6+ months.

Seller review
Outstanding.
12 months ago
Outstanding.

Susan is excellent. She knows the market extremely well. Circumstances required us to be outside the area with the showings and sale of our unit. She handled everything and was willing to go above and beyond to assist us in the sale. We highly recommend Susan for any of your real estate needs in Perdido Key, Florida.

Seller review
Very knowledgeable & great to work with!
about 1 year ago
Very knowledgeable & great to work with!

Susan was great to work with from start to finish. I relied on her knowledge & experience throughout the process of selling my condo. I would definitely recommend her to others looking to sell or buy.

Seller review
Awesome Realtor
about 1 year ago
Awesome Realtor

Susan Carleton is the best realtor. She gives excellent advice, knows the market, and attends to every detail. Her team (Samantha) was also excellent. We give her the highest recommendation to anyone needing a realtor serving Coastal Alabama and Florida.

Buyer review
A premier Realtor in the Coastal AL/FL Panhandle
about 1 year ago
A premier Realtor in the Coastal AL/FL Panhandle

Susan has an extremely well developed understanding of market trends, pricing and demand pressures in the local markets. Her market experience and negotiating skills are incredibly valuable when trying to make the right choice in the current market, whether you are buying or selling. I have now complete 5 separate transactions with her and can’t imagine using anyone else.

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