Susan's profile

Susan's reviews

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Susan has 52 reviewsacross 9 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, clear communication, well-prepared, local expert.
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Buyer review
Miranda at Pointe South was fabulous!
5 months ago
Miranda at Pointe South was fabulous!

I recently purchased a condo in Perdido. Miranda Zavison was my agent. Interestingly, I actually met her as a buyer on a different condo where she represented the seller. I noticed how professional, responsive, information-rich, and respectful she was during those negotiations. While that property did not work out, I decided that Miranda should be my agent moving forward on a purchase. Very good choice! She expertly navigated the complex Florida condo buying market (which is not for the faint of heart)! She's great with understanding various condo HOA details, insurance, property tax burden information and numbers and even persuaded me to offer "less" than I was thinking on a place, which netted her "less" for the deal, but was in my best interest. That alone would earn her high marks, but there is so much more she and her team did to make my home buying experience seamless. I recommend Miranda Zavison in the strongest of terms. Thank you so much, Miranda!

Buyer review
Susan handled everything perfectly
5 months ago
Susan handled everything perfectly

This is the second time we have used Susan. Once for selling and once for buying. The level of care and attention she applied to the 600K condo was the same for the 150K fixer. She came to every showing with the same energy, it didn't matter that this was just a "small" contract. She handled all the showings with the same professionalism and wit, even several where we couldn't make it in person. Very knowledgeable of the market and what is available and did not gloss over problems a potential property had. Dealt with challenging issues quickly. After the sale is what has impressed me the most. This has not been a "I have my check see ya later" scenario. She has called, checked on us and provided excellent recommendations for contractors all after the sale. This has taken so much stress off of our renovation. I absolutely would not hesitate to recommend Susan for anyone in the market and would call her again in a heartbeat.

Buyer review
Samantha Trout
5 months ago
Samantha Trout

We love working with Sam. She is so efficient, timely, thorough, professional and courtesy and I could go on. Oh yes, customer focused and will go out of her way for the highest level of customer satisfaction. We will continue to work with her on projects in the future and will be happy to refer her to others.

Buyer review
Susan has a great team!
6 months ago
Susan has a great team!

We primarily worked with Samantha Trout, who was AMAZING. We were in no rush to buy a new home, and Samantha was so patient with us as we had certain requirements for a property that we were going to buy. Samantha was not pushy with properties and only showed us potential properties that met our requirements. We really appreciate her work and effort she put in to help us find the property that check all the boxes and then some.

Seller review
Initiative
7 months ago
Initiative

Susan did a great job understanding our timing needs and came up with alternative solutions to meet those needs. She presented pros and cons and helped us very professionally all the way thru the process. She was very objective, which we appreciated.

Buyer review
Susan and her team are the very professional, knowledgeable and are great communicators.
7 months ago
Susan and her team are the very professional, knowledgeable and are great communicators.

This is the second condo my husband and I have bought with Susan and her team and would not use anyone else. Working with Susan and Samantha was an absolute pleasure. They went above and beyond guiding us through every step of the process. Anyone looking to buy or sell should reach out to Susan and her team, we highly recommend them. They have exceptional market knowledge and make the process smooth and stress free.

Buyer review
EXCEPTIONAL!
7 months ago
EXCEPTIONAL!

Working with Susan and Sam has been nothing short of amazing. Susan brought a level of professionalism, diligence, and honesty that instantly put us at ease. Throughout the entire process Susan was incredibly responsive - answering questions within minutes, listening to concerns, and offering thoughtful guidance. You can instantly tell that the Pointe South team loves what they do and have a passion for helping people. They truly made a very stressful situation (buying a new home while selling the existing, concurrent closings!) as easy as it could have been. Every obstacle was overcome with a sense of urgency and optimism. I cannot recommend this group enough! 11/10 stars.

Seller review
Over and above
7 months ago
Over and above

Miranda took it upon herself to address issues I didn't know I had. The house sat on a flood plain requiring additional insurance. Miranda did some homework and found out the property had been rezoned and no longer required flood insurance. She also found out there were two lien releases that hadn't been filed from the owner prior to me. She got those cleared up. She also made great recommendations for some minor upgrades that made a big difference in how the house showed. I am a former real estate agent and I can really appreciate Miranda's effort beyond just listing the home. I highly recommend her and I would use her again in the future.

Seller review
Excellent Realtor
7 months ago
Excellent Realtor

I recently needed to sell my house in Perdido Key and was able to have Susan Carleton and her real estate management team accomplish this for me. I moved to the West Coast and trusted Susan to make this happen. Even in this challenging market, we were able to secure a buyer at the expected price point within a 2-3 month timeframe. She provided outstanding communication with clear and easy transactions every step of the way. Highly recommend her for your future real estate needs.

Buyer review
Susan not only understands the market, but is extremely knowledgeable about ALL aspects of the close
8 months ago
Susan not only understands the market, but is extremely knowledgeable about ALL aspects of the close

Susan is a great personality, is a wonderful person to work with, and is as knowledgeable about the real estate market as anyone you'll meet. She has a complete grasp of all aspects of a closing, communicates each step thoroughly, and can get you through that process without issue. She is an excellant negotiator, and if there is a better agent anywhere in this area or beyond that can do their job as well as she does her's, I would like to meet that person. Susan is more than outstanding, and comes highly recommended for anyone looking to purchase, sell, rent, lease, etc. in this area. On a scale of 1 - 10, she gets a mark well above 10!!

Seller review
Realtor, Susan Carleton, is the absolute best!
8 months ago
Realtor, Susan Carleton, is the absolute best!

We had the pleasure of working with Susan Carleton, after doing research on our own, and asking neighbors. Susan’s name kept coming up. We knew after meeting her, she was right for our family. Susan is extremely knowledgeable of the market, has years of experience and is a top producer. She absolutely knows what she’s doing. Susan has a fantastic photographer that she uses for her listings and all pictures and drone images looked great. Good photos are so important when listing your home. We ended up going under contract the first day of being in the MLS. Closing was a breeze. The whole process was handled with such professionalism start to finish. I can’t recommend Susan enough. She is a gem in northwest Florida. If you’re ready to take the next step towards listing your home, it can be a bit stressful. Select an experienced realtor who loves their job, is confident, knowledgeable, answers your questions and will get it done. It makes all the difference.

Seller review
BBeyond excellent of all three pointss.
9 months ago
BBeyond excellent of all three pointss.

Susan was enthusiastic, professional, friendly knowledgeable, and always available. It was my pleasure to have her represent me in selling my condo and I'm glad I have another condo in her care.

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