Serena's profile

Serena's reviews

  5  
Serena has 62 reviewsacross 18 different locations, showing 12.
over 4 years ago
Very professional, exceeded all expectations and an absolute pleasure to work with!

We had a small remote piece of land to sell and figured it would take a year or more to sell. From listing to close Serena had it done in 5 weeks! Serena met us at the property promptly at the agreed time. Her extensive knowledge and experience in the area was of great value. Serena stayed in contact and kept us up to date better than any realtor we have dealt with in the past. Although the property was quite remote and very inexpensive, (aka minuscule commission), she never hesitated to meet agents or buyers at the property. She treated it like it was her top priority. From listing to close of escrow Serena never failed to stay on top of it. Very professional, exceeded all expectations and an absolute pleasure to work with!

over 4 years ago
Well first off I thought long and hard about a fsbo because of sights like Zillow

Well first off I thought long and hard about a fsbo because of sights like Zillow . But boy that would have been a mistake. First off she got me at least 70,000 more than I was thinking about asking and she seamlessly handled the bueracracy and the other agents demands. I'm a combat veteran with serious PTSD so having her handle all of that was really helpful. And she never once got flustered by my frustrations nor did she get frustrated with me when it would take me longer than it should to complete a simple task, like dealing with the local water company and septic inspection. So moving forward I will gladly refer Mrs Tietz to anyone and will use in future for potential purchases.

over 4 years ago
I have worked with many real estate agents for the last 20 years

I have worked with many real estate agents for the last 20 years. Serena is absolutely one of the best real estate agent whom I have ever worked with! She is very responsive to all my emails, phone calls, and text messages. It doesn't matter what sale value the property is, she treats all the customers equally important. Besides keeping me updated on the status, she also provides professional advice to assist me to make sound decisions. She works tirelessly with the all the parties involved and makes sure nothing falls through the cracks. Thank you for your excellent professional services! Serena.

over 4 years ago
Amazing customer service

Serena is an amazing woman. She helped us through the who process. When thing got harder she took care of what she could with out even involving us if she could. This made the experience much less stressful. I would highly recommend her.

over 4 years ago
Total commitment to her clients

Serena assisted me in the sale of my home. It was a difficult one dealing with a trust, and attorneys. She was always available, keep in constant contact and kept me informed. She went above and beyond helpwith things putside of her contracted duties. I highly recommend her services. She is very professional and always had my needs as her top priority.

about 5 years ago
Serena has been so supportive through the whole process of finding my first home to buy

Serena has been so supportive through the whole process of finding my first home to buy. From helping me put in an offer on a house 2 days before Christmas while wrapping presents, to extensive local knowledge of pricing and availability, and honest and clear communication. I highly recommend her as an agent for any home buying process!

over 5 years ago
Serena was very personable, quick to respond, and very easy to work with

Serena was very personable, quick to respond, and very easy to work with. We were looking for a very particular kind of property and many of them were quite a hike away, but Serena really took the time to understand what we wanted and helped us see as many houses as we could. We ended up with a great house and property that we are so pleased with!

over 5 years ago
Serena is an amazing realtor, she knows a ton about the community, and is happy to go above and beyo

Serena is an amazing realtor, she knows a ton about the community, and is happy to go above and beyond to answer any any all of your questions. She has helped my family, and my friends find a place to call “home”. As first time home buyers we could not be happier with her balance of information, due diligence and overall joyful spirit. There are plenty of people out there that want to sell you a house, Serena on the other hand wants to help you find a home.

over 5 years ago
My wife and I are selling a property in Garden Valley, California

My wife and I are selling a property in Garden Valley, California. The sale has been beset with many difficulties, some created our advanced age and our inability to be at the property very often, others outside our control. The process has taken more than 1-1/2 years, but is now about to close. Throughout this whole period, Serena Tietz has patiently provided us with every assistance and many services beyond what is normally expected of a real estate agent, including arranging repairs to the property, clearing of brush and mowing; recommendations for local contractors and assistance in clearing our possessions out of the house. Because we live some distance away, she has kept an eye on the property and kept us apprised of its condition. In the course of the sale, a major permitting problem surfaced. Serena spent a great deal of time researching the problem and came up with a solution that has kept the deal moving forward. We have bought and sold other properties, and no other real estate agent that we have dealt with has invested anywhere near the time and effort Serena has put into this long and difficult process. She is the only reason this sale has kept moving forward to closing. She has been invaluable and deserves and gets our highest recommendation.

over 5 years ago
I have purchased multiple properties over many years, but have never had an agent as responsive or p

I have purchased multiple properties over many years, but have never had an agent as responsive or professional. When we first were exploring listings, Serena was brave enough to show me some challenging homes. She quickly learned my preferences and successfully negotiated my purchase, in spite of the seller being out of the country most of the escrow period. She’s prompt, courteous and listens carefully to your needs. Serena is a sharp negotiator and very knowledgeable in her market. I highly recommend her.

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