
Scott was always ready for any question--if he did not have the answer, he knew how to find it. He was available almost anytime, and always clearly communicated ahead of time about when he would not be available. When you're with Scott, it is evident that you are the priority. Every aspect of the interaction is shot through with kindness, courtesy, and an encouraging tone, but also a sharp, informed, and realistic clarity about market conditions, home values, and seller behavior probabilities. If you are wanting to learn more about something or understand some aspect of the process, his patience for explanation is vast. He is always willing to tell it to you straight, but he is careful to not crowd or pressure you with unsolicited advice. Above all, he listens well and pays attention to people, which allows him to navigate tactfully all the different relationships in the homebuying process--clients, buyers/sellers, other agents, contractors, etc. Whenever we mentioned Scott to someone who knows him, they would light up. In summary, his communication style is kind, attentive, and patient but when the time-sensitive window comes, he is clear, concise, and realistic about the situation; his market knowledge is exceptional for home-buying; his negotiation skills were top-notch; he was thoroughly professional while still warm and cordial throughout. We unreservedly recommend Scott Heath.
