Phong's profile

Phong's reviews

  5  
Phong has 284 reviewsacross 45 different locations, showing 12.
over 10 years ago
"I happened to be browsing the internet one day and came across a house with Phong's information att

I happened to be browsing the internet one day and came across a house with Phong's information attached. I was interested in the house so I gave him a call. I wanted to work with him because he was to the point, knowledgeable, energetic and I could tell he was on top of his game. He is very detail oriented, very easy to reach primarily through texts and emails and kept me up to date during the whole process. Phong is extemely personable, polite and and at times when I got frustrated during the difficult times of the house process he was very encouraging and even when I wanted to scream at him when frustrated (even though it was never his fault) that was difficult because he is a doll! The overall experience went very well and Phong is professional, has a great attitude, always upbeat and smiling. I enjoyed my experience because I got the house I wanted and had excellent customer service. I have used Remax ibefore and based on my bias about Century21 in the past (just thinking Century was more geared to very expensive homes), I did not consider using this company but I am happy I did and when I compare Remax's services to this Century is really on

over 10 years ago
Buying a property can be very stressful especially when you have no idea what you are doing

Buying a property can be very stressful especially when you have no idea what you are doing., but if you have a good agent, things might not look that terrifying. In our case we had a FANTASTIC agent and buying a house was a joy. I must have texted/called him a thousand and one time and he always answered willingly and efficiently. Phong was there every step of the way leading us through the process. He is very punctual, outgoing and professional. We always felt welcomed. Thank you again for all your help and we are looking forward to working with again.

over 10 years ago
"Phong Lam has been extremely helpful throughout the entire process for my entire deal

Phong Lam has been extremely helpful throughout the entire process for my entire deal. I thought I couldn't qualify for a mortgage since I already owned a home. But Phong and the mortgage loan officer that he recommended over to me figured out an alternative solution to re-finance my house to purchase the 2nd home. Phong went over and beyond my expectation because my English is very limited and good thing he can speak Cantonese in addition to the many other languages that he knows. So he did a lot of running around working on my re-finance portion of my home and guided me throughout the process from beginning til end. And also working on getting the deal together on the 2nd property as well at the same time. I don't think I would've been able to purchase another house, but he made it possible for me. I am very pleased and thankful to Phong and his Century 21 company for the exceptional service that they have provided for me. I would highly recommend anyone to Phong for any real estate services in the near future as I have a few other relatives who will also be looking for a home pretty soon! Thank you for all of his help to make my transaction went nice and smooth throughout the entire process!

almost 11 years ago
"Phong made our first-time home purchase a pleasant and sufficient experience

Phong made our first-time home purchase a pleasant and sufficient experience. He is excellent with quick and clear responses to any of our questions at any time. Also, he is very responsible and pays much attention to details of his works. We truly trust and appreciate all his knowledge, personality, and dedication. For our future homes, we will not need any other brokers, but Phong. Many thanks from us, Hiep & Truc!

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