Throughout the listing and selling our home, Michelle provided first-class service and the process was flawless. Local Knowledge: Her knowledge of both the Twin Creeks neighborhood and Allen (in general) is extremely impressive. Michelle is a long-term resident of the area and a seasoned real estate professional who can provide a history lesson on comparative neighborhood values, original builders, available floor plans, HOA rules, etc. In valuing our house, she made valuable home improvement recommendations, such as installing hardware floors which greatly enhanced the value and marketability of our home. She even provided us with a connection to a wholesale flooring manufacturer and a great installer. Process Expertise: From our first meeting, we immediately felt comfortable with Michelle and her team. Michelle explained the process in simple to understand steps. She handled everything in a timely manner and was proactive in ensuring we never missed a step. The marketing of our home was exceptional, with her contracting for a professional stager and photographer who greatly complimented the look and feel of our property. Responsiveness: Michelle was always great about answering our questions -- no matter how large or small -- in a timely manner. Her answers were always well thought out -- not just telling what we wanted to hear, but acting as a trusted advisor. Negotiation Skills: Michelle was great on this front. She worked extremely well with the buyer's realtor negotiating a very good win-win deal for both parties. In closing, we cannot recommend Michelle highly enough. She is not only a first-class realtor, but also a caring and super nice person.
