Joan was professional, knowledgeable, courteous, and awesome to work with! She was very patient in helping us find a one-level-completely handicapped-accessible property suitable for our mobility-impaired daughter and us. Her expertise and experience were on full display as she guided us throughout the entire process. She went above and beyond by providing information and advice that we were not aware of but needed to know. She demonstrated compassion and understanding of our unique situation and met our needs wherever possible. She also facilitated our move from our old house to the new one. If you have a question, Joan has an answer! I highly recommend Joan to anyone who wants to purchase a home of any kind!