Helen's profile

Helen's reviews

  5  
Helen has 125 reviewsacross 33 different locations, showing 12.
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Helen's qualities as told by our client reviews: supportive, responsive, detail-oriented, dedicated, reliable, great negotiation, local expert.
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Buyer review
Highly Recommend Helen to Anyone Looking to Buy or Sell a House
almost 5 years ago
Highly Recommend Helen to Anyone Looking to Buy or Sell a House

Helen was extremely helpful in assisting me with my first home purchase. Purchasing a home in the Silicon Valley can be extremely daunting, but she made the process smooth and even negotiated the price lower than the listing price, in a multiple offer situation. I am a first-time buyer with no experience at all in the real estate market as well as limited resources. Helen's extensive experience and knowledge allowed me to not only find my dream house, but also assisted with financing and any other points I needed help with. She was always available and highly responsive. I was definitely nervous going through the whole process even though the offer was accepted, but Helen was able to explain each document in detail and handheld me every step of the way. I had some remodeling work done in the house after, and she was helpful enough to get me started. I'd absolutely recommend Helen to anyone who is looking to either sell or buy a house, especially if you are stressed out in this market and want answers to your questions and problems resolved quickly. Thank you, Helen, for helping me along the way and being very professional and attentive. I highly recommend her!

Buyer review
Strongly recommend Helen
almost 5 years ago
Strongly recommend Helen

We are very fortunate to work with Helen to purchase our first home in this crazy market. She is super knowledgeable. her professionalism, transparent, and quick response won our trust right from the start. We worked together for a few months. She helped us quickly schedule visits to check out many houses and disclosures, It was challenging to find a house that meets our budgets and requirements. Helen never pushed us. Instead, she has been very patient, super responsive to our questions, and provides us home buying strategies in the seller's market. With her resources and negotiation skills, we got the house that works out in our budget without going through a bidding war. Helen went above and beyond what we expected for a real estate agent, we are impressed with her problem-solving ability. Our first strict lender rejected our loan even though we have underwriter approval that gave us a big surprise and under huge pressure. Helen quickly helped us to get 2nd lender to loan underwriter final approval within 2 weeks, making the impossible possible, eventually, we closed our house as planned. Her knowledge, experience, and attitude are a guarantee for her customers’ real-estate success. She also went above and beyond and took extra steps to recommended remodeling contractors and services after closing. Helen proves she is one of the most trustworthy real estate agents throughout the whole process. We strongly recommend her.

Buyer review
Highly recommend Helen to represent you in your real estate needs
almost 5 years ago
Highly recommend Helen to represent you in your real estate needs

We chose Helen as our agent to help with our purchasing after interviewing a few agents, she brought us our Sunnyvale house with a good school district under listing price at this highly competitive market with smoothly close on time. she is the best real estate agent we have ever worked with, extremely professional, prompt in communicating and setting up house walkthroughs, and gave honest feedback about positives and negatives for the houses we viewed, yet never pushed us to bid on houses or offer beyond what we were comfortable with. At the top of all, she always put our best interest first, even after closing Helen referred the contractors and helped us to rent our departure house. We would highly recommend Helen to represent you in your real estate needs.

Buyer review
Great pleasure having Helen helping us buy our dream house
almost 5 years ago
Great pleasure having Helen helping us buy our dream house

It's been a great pleasure having Helen helping us buy our dream house in evergreen. Her professionalism and problem-solving experience are very impressive. We are very happy with the house we bought in this highly competitive seller market, which definitely wouldn't have been possible without her. Strongly recommend Helen for anyone who wants to buy or sell the houses.

Buyer review
Helen has my highest recommendation!
almost 5 years ago
Helen has my highest recommendation!

Helen represented me as a buyers' agent for my first home. From start to finish, Helen was professional, personable and is incredibly knowledgeable of the unique Silicon Valley market. Helen was very flexible and accommodating with my busy schedules and my requests to view the properties Helen was able to negotiate the reasonable price under this multiple bid seller’s market for me which truly makes her an exceptional agent. The transaction went very smoothly and without incident and she was very honest, attentive and helpful, even made efforts after close of escrow to ensure my move went smoothly and coached me how to rent one of the rooms in my house to help to cover my expense. She also has many references for contractors for flooring, and home renovations. I could not have asked for a better agent. Helen has my highest recommendation!

Buyer review
Incredibly responsive and professional providing a lot of help to first time buyer
over 5 years ago
Incredibly responsive and professional providing a lot of help to first time buyer

Helen was incredibly responsive and professional and provided a lot of help to me as a first time buyer. She gave me useful advice on all things housing related from evaluating the market, housing inspections and repairs, and even gardening tips for my new backyard. I would highly recommend her as a real estate agent.

Seller review
Worked with Helen for two transactions and our experiences have been nothing but first class
over 6 years ago
Worked with Helen for two transactions and our experiences have been nothing but first class

Helen has been our family realtor for a few years. We've worked with her for two transactions and our experiences have been nothing but first class. Helen sold our Saratoga house in 2018, she was very sincere, hard working and consistent communication from start to finish. She made it possible in short time with all details to get our house listed, from marketing plan to the house preparation, inspection, staging, photography... The staging, the brochure and internet presentation by Helen were the BEST in quality and very impressive, got a great attraction to buyers. Her marketing knowledge and experience allow her to sense the change of the house market, we are happy we sold house at community high at short time in the market. Our Santa Clara home purchase in 2019 was no exception. I am extremely impressed not only by her positive, attentive, but in overall, her knowledge, experience and professionalism, including quick communication about everything along the way, negotiated and closed the escrow smoothly within an amazing 3 days. It was an excellent experience in every way. I am looking for the opportunity to work with Helen next time and would highly recommend Helen to anyone who is looking for a caring and knowledgeable Realtor. If you are thinking about selling or buy your house, absolutely give Helen a call. regards,

Buyer review
Extremely impressed by her positive, attentive, knowledge, experience and professionalism
over 6 years ago
Extremely impressed by her positive, attentive, knowledge, experience and professionalism

Helen has been our family realtor for a few years. We've worked with her for two transactions and our experiences have been nothing but first class. Helen sold our Saratoga house in 2018, she was very sincere, hard working and consistent communication from start to finish. She made it possible in short time with all details to get our house listed, from marketing plan to the house preparation, inspection, staging, photography... The staging, the brochure and internet presentation by Helen were the BEST in quality and very impressive, got a great attraction to buyers. Her marketing knowledge and experience allow her to sense the change of the house market, we are happy we sold house at community high at short time in the market. Our Santa Clara home purchase in 2019 was no exception. I am extremely impressed not only by her positive, attentive, but in overall, her knowledge, experience and professionalism, including quick communication about everything along the way, negotiated and closed the escrow smoothly within an amazing 3 days. It was an excellent experience in every way. I am looking for the opportunity to work with Helen next time and would highly recommend Helen to anyone who is looking for a caring and knowledgeable Realtor. If you are thinking about selling or buy your house, absolutely give Helen a call. regards,

Buyer review
Goes above and beyond
over 6 years ago
Goes above and beyond

We purchased our home in Aug. 2019 and were fortunate to have Helen represent us. She is diligent, patient, resourceful! Being first time home buyers, she made us feel at ease, and worked with us through every step of the process. Helen always had our very best interest in mind. She took the time to understand our requirements, and found us a single family house with good school and neighborhood at off market . Further More, Helen has excellent communication and negotiation skills to make this a good deal and lower than our budget. she negotiated a best home warranty terms for us. At final walkthrough, Seller lost control of his tenants leaving a lot of junk around the houses, Helen negotiated with listing agent to clean the stuffs with hours for us to timely close of the escrow. Helen went beyond her responsibilities as a realtor, it was amazing that she helped us for the purchasing loan smoothly getting conditional approval within 7 days even without appraisal needed. She continued to help us even after the deal closed to help and recommend any services we need, such as rental, contractors... Helen’s client service indeed goes above and beyond what is expected. We would highly recommend her to anyone who is looking to buy / sell a property.

Buyer review
Diligent, patient, resourceful!
about 7 years ago
Diligent, patient, resourceful!

We just purchased our home last week and were fortunate to have Helen represent us. She is diligent, patient, resourceful! Being first time home buyers, she made us feel at ease, and worked with us through every step of the process. Helen always had our very best interest in mind. She took the time to understand our requirements, and found us a single family house with good school and neighborhood at off market . Further More, Helen has excellent communication and negotiation skills to make this a good deal and lower than our budget. she negotiated a best home warranty terms for us. At final walkthrough, Seller lost control of his tenants leaving a lot of junk around the houses, Helen negotiated with listing agent to clean the stuffs with hours for us to timely close of the escrow. Helen went beyond her responsibilities as a realtor, it was amazing that she helped us for the purchasing loan smoothly getting conditional approval within 7 days even without appraisal needed. She continued to help us even after the deal closed to help and recommend any services we need, such as rental, contractors...

Buyer review
Highly recommend her for both first-time and experienced home-buyers
about 7 years ago
Highly recommend her for both first-time and experienced home-buyers

I worked with Helen He to purchase a specific home in 2016 and asked for her advice, she is an excellent source of information for first-time home-buyers such that I didn't need to consult any books or online articles throughout the home-buying process. She is also friendly, and not aggressive or pushy. She helped us get a good price on the home so I purchased it. It turned out to be an awesome choice. Also, she was quick and experienced with the whole purchase process, and so we closed the deal in about two weeks. When we inspected the home, she carefully pointed out each problem and potential problem, many of which we weren't aware of as first-time home buyers. Helen is very responsible and easy-to-get hold of. We had about 30 phone calls throughout the process and each time she picked up immediately. I would highly recommend her for both first-time and experienced home-buyers.

Buyer review
Excellent communication and negotiation skills
about 7 years ago
Excellent communication and negotiation skills

We just purchased our home last week and were fortunate to have Helen represent us. She is diligent, patient, resourceful! Being first time home buyers, she made us feel at ease, and worked with us through every step of the process. Helen always had our very best interest in mind. She took the time to understand our requirements, and found us a single family house with good school and neighborhood at off market . Further More, Helen has excellent communication and negotiation skills to make this a good deal and lower than our budget. she negotiated a best home warranty terms for us. At final walkthrough, Seller lost control of his tenants leaving a lot of junk around the houses, Helen negotiated with listing agent to clean the stuffs with hours for us to timely close of the escrow.

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