Within days of listing my apartment, Debbie's enthusiasm faded, and I had to dog her for updates. The first contract she brought had a contingent VA loan. She was glib about her ability to close it and took the apartment off the market. A month later the contract fell through. The listing was reactivated at a lower price. She continued to offer empty promises of buyers who loved the apartment, but… She suggested structural changes -- removing the wall of mirrors, changing light fixtures. When I refused to pay for staging, she brought mis-matched furniture into a few rooms. Ultimately, I signed a contract with no contingencies and closing in two weeks. Debbie assured me that though the buyers would be overseas, their agent would handle settlement. Days before, I was told that closing would be delayed six weeks, because the buyers had not transferred money to the settlement agency and were unwilling to pay for internet and overseas phone calls to do so. Clearly Debbie had not done due diligence to ascertain that all was in order. I asked for the $25,000 deposit as insurance, and Debbie said that wasn’t done. I insisted and got the money. When I pointed out the delay was costing me several thousand dollars in interest on my bridge loan, Debbie suggested she would try to arrange a supplemental agreement. When the buyers returned, the closing was delayed yet another week, because neither they, nor their agent knew how to expedite the money transfer. Despite my requests, and her acknowledgement that the further delay was costing me more money, Debbie made no attempt to negotiate compensation from the buyers or show willingness to cut her commission by even a penny. Knowing that I was unhappy, she insisted I share my concerns with her CEO. I prepared an email, but she refused to give me his name. Instead, I sent it to her manager, Jeremiah Ganeto, who promised to respond in a week. It is now three weeks and I have yet to hear from him.
