Service. Honesty. Responsiveness. You promised me these. You delivered on all of them every day for 6 months. You went above and beyond of what a typical realtor does. I don’t know where to start. Or rather I didn’t know where to start. You walked me through it step by step and here I found the most beautiful home. I sent you my list of requirements for my dream house and things that were dealbreakers. We knocked down each one of them. That’s hard to achieve in Bay Area - to not compromise in a house hunt. When I met you two at the open house, two things that got me in the door. The attention to detail in the open house you were hosting and honesty in our conversation. Later I called Ana and Pascal. You were responsive. Pascal calmed me down and assured me if this is not the one, there will be another one. And suddenly I wasn't feeling down because of missing out on the house. I felt you'll best represent me. If a new realtor is reading this, this is what a text book definition of what professionalism is. Preparation. You kept me on my toes and made sure I'm ready at least a day before the offers were due. There were no last minute decisions and no bad feeling in the gut. You prepared me ahead of time. Personalized Painless House Hunt. The process was very targeted. You knew the neighborhood I would land in. You found the right houses. Pascal especially talked me out of houses that won't work for me. Taught me about things you can and can't change about a house. You took out the pain out of endless weekend open houses. That helped me keep going. People Skills. Ana's people skills are magic. From getting permission to see a house even before it was ready to presenting offers in person. I don’t know a person to better represent me. Every shot I took was the best shot. I don’t have words to describe your post sales service. You helped me out on multiple occasions. I think it’s special and the only way to describe it is what someone will do for a friend.


