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Our reviews

  5  
128 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: well-prepared, friendly, reliable, supportive, clear communication, responsive, local expert.
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Seller review
Very satisfied with Bonnie and  Charlie
9 months ago
Very satisfied with Bonnie and Charlie

I trust them because they know the market. They’re quick responsive, answer all my questions, patient, and being there for me when needed especially when I live far away. I’m grateful for all they’ve done for making my rental and selling the property less hassle.

Bonnie LaiCharlie  Fang
Buyer review
Amazing Team!
10 months ago
Amazing Team!

I worked with Bonnie and Charlie on the purchase of a single family residential property earlier this year. They were incredible from the beginning to the end of the process (and even after). They were very thorough, responsive, considerate, patient, and knowledgeable. I would highly recommend their services, whether you are looking to buy, rent, or sell property.

Charlie  FangBonnie Lai
Buyer review
Excellent experience from the power-duo, Bonnie and Charlie!
10 months ago
Excellent experience from the power-duo, Bonnie and Charlie!

As a first-time buyer, I was able to find my dream home and move in within 30 days! A friend referred me to Bonnie when I had an extremely tight deadline to look for homes. She was able to get me started on the same day. After establishing what factors were important to me, Bonnie and Charlie were able to send me listings with everything I was looking for within my price range. Together they shared their experience on how to spot potential issues in a property and helped me keep my standards high and not settle for less. When I finally found *the one*, they were able to schedule a second viewing and do an impromptu inspection to make sure there wouldn't be any major issues before putting down an offer. They gave me great advice on how to be competitive and now I’m writing this review from my new home :-) They walked me through all the documentation and explained everything thoroughly, sent helpful reminders and next steps to keep me on track and on schedule. Additionally they helped me build a great team and kept everyone on the same page! Overall, I truly had an amazing team and got more than I asked for! I highly recommend them for any first-time home buyer!

Charlie  FangBonnie Lai
Buyer review
Got the home we needed
10 months ago
Got the home we needed

We’ve been looking to upgrade from our condo for the last few years but with no success until this year. We thought we may have found a house, but Bonnie and Charlie knew what we really wanted and didn’t let us settle and we are glad we listened to them. The following weekend we found our home that checked a lot of our boxes. It was a fierce offer, competing against multiple strong offers but Bonnie and Charlie were able to guide us to position our deal to be the best while also feeling comfortable the choices were rationale and calculated. If you are constantly missing out on your home, Bonnie and Charlie will put you over the hump.

Charlie  FangBonnie Lai
Buyer review
Bonnie is an amazing!
10 months ago
Bonnie is an amazing!

I can’t say enough good things about Bonnie! She’s incredibly knowledgeable and always goes the extra mile to help. Whether I had a quick question or needed help navigating something more complicated, she was on top of it. She’s super clear, patient, and genuinely thoughtful. You can tell she knows her stuff, but she also makes sure you understand it too, which I really appreciated. I felt like I was in good hands every step of the way. Highly recommend working with her!

Bonnie Lai
Seller review
Bonnie and Charlie are THE BEST!
11 months ago
Bonnie and Charlie are THE BEST!

I am so fortunate to have had the opportunity to work with Bonnie and Charlie. They are professional, knowledgeable and supportive. Bonnie and Charlie were completely engaged and supportive from our first conversation through follow up after closing. I would recommend them to ANYONE looking to sell, buy or rent on either side of the deal. They are the BEST!

Bonnie LaiCharlie  Fang
Buyer review
Professional, knowledgeable and responsive team. Would highly recommend.
over 1 year ago
Professional, knowledgeable and responsive team. Would highly recommend.

Bonnie and Charlie at the Luxe Home Team are wonderful agents. They are very responsive to client's questions and requests. They are very knowledgeable about each and every single steps of the home buying process. They are also very realistic about what they think would work for each client. The team has good coverage for each agent, such that if one were to be away, there is always someone available to help with a last minute showing. My home buying process was very smooth and I recommended them to 3 of my friends as well.

Bonnie LaiCharlie  Fang
Buyer review
Absolutely perfect agent
over 1 year ago
Absolutely perfect agent

Bonnie is a very responsible agent. Because this is my first time, I need to ask Bonnie for advice on many things. She is very patient and professional. Even after the house handover, she is also very responsible! She helped me solve many problems and gave me many solutions. She deserves five stars.

Bonnie Lai
Buyer review
Buyer's experience
over 1 year ago
Buyer's experience

We are very happy with our experience as buyers with Luxe home team and had an excellent result. They helped us find everything we need. They have a lot of knowledge about the market, pricing, competition and common practices and procedures. They are truly motivated to find what is right for their clients and guide their clients through the shopping and exploration process. They helped us look at different options even when we didn't know exactly what we wanted, and helped us discover what was right for us. They are always available and an promptly answer questions. They educated us about things. For example, they helped us understand and put in context information from an inspectional report.

Bonnie Lai
Seller review
Stellar Team
over 1 year ago
Stellar Team

I can’t say enough good things about the Luxe Home team comprised of Bonnie & Charlie! I’ve known & worked with them for years and it’s always been a most pleasant experience. Bonnie is a skilled negotiator who thinks ahead to meet her client’s needs. Things that would never occur to the average buyer or seller. She is well versed on the market and has a strategic approach that ensures a proficient and hassle free process. Let’s not forgot Charlie, who brings an analytical aspect that is extremely helpful in considering various factors and avoiding potential pitfalls. They really are the perfect team!

Bonnie LaiCharlie  Fang
Buyer review
Excellent Communication
over 1 year ago
Excellent Communication

Bonnie and Charlie were extremely patient and very efficient in communication. We had a busy schedule and they were both available at night for phone calls. We were looking for more than 6 months. They were very patient and helped us to understand the market and found what suits us the best. Highly recommended Bonnie and Charlie! Looking forward to working with them again!

Bonnie LaiCharlie  Fang
Seller review
Absolutely the best to work with!!
over 1 year ago
Absolutely the best to work with!!

Bonnie and Charlie from REMAX is amazing! They were able to be completely honest with us on what we needed to do to help our house sell, which we greatly appreciated! They were very knowledgable and with their help we were able to sell our house rather quick. Very easy to work with and quick at responding. Not to mention we used them to purchase our home as well. Highly recommended and will definitely refer them to people I know that needed realtor services. Thank you for all your help, Bonnie and Charlie for a smooth transaction.

Bonnie LaiCharlie  Fang
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