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128 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: well-prepared, friendly, reliable, supportive, clear communication, responsive, local expert.
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Buyer review
First Class Service in Finding Your Forever Home
6 months ago
First Class Service in Finding Your Forever Home

To say that Bonnie and Charlie were amazing through our first time home buying experience (especially in this market) would be an understatement. They were unbelievably supportive, knowledgeable and incredibly patient through all of our questions and our real estate journey in a way that was never pushy but always very professional and attentive. Working with them took so much pressure off of us - whether we wanted an opinion on general building structure, home history, offer strategy or needed help contacting local government for permit issues, etc., Bonnie and Charlie provided support efficiently and with a lot of experience, including connections with a wide professional network. We cannot thank them enough for helping us find our dream home!! If you want a smooth home buying experience with professionals who will be great at meeting you on any page that you’re at, then you definitely want Bonnie and Charlie and the Luxe Home Team on your side!

Charlie  FangBonnie Lai
Buyer review
Excellent customer service and quick response time!
6 months ago
Excellent customer service and quick response time!

Bonnie and Charlie helped us make a purchase in Norwell MA and the transaction was clear and painless. We closed the property with no issues and we are very happy with our purchase.

Bonnie LaiCharlie  Fang
Buyer review
Fantastic Experience!
6 months ago
Fantastic Experience!

Charlie and Bonnie were a dynamic duo who made our home buying experience so much easier. My wife and I are first time home buyers and the process can be very daunting. Charlie and Bonnie made themselves so available and answered all of our (many) questions. They sent us listings curated to what we were looking for and gave us honest feedback about each of the houses we saw together. In addition to his experience as a Realtor, Charlie has years of experience as a contractor and was able to use his skills to provide feedback about several of the homes we saw. Bonnie has years of experience in the real estate business and was able to provide excellent insight into the value of a home based on location and amenities. When we found a home we loved, Charlie and Bonnie helped us navigate placing an offer. And just like that our first offer was accepted! When our offer was accepted, they guided us through negotiations and helped make closing a breeze! They provided great communication and were available every day of the week!! We felt like their only client despite knowing they both had a full schedule. We never felt rushed or pressured. Charlie and Bonnie were always professional and I know they always had our best interests in mind! I have recommended them to several close family members and friends and plan to reach back out for all my real estate needs in the future! No need to look any further! Contacting Charlie and Bonnie will the best decision you will make when starting your home buying journey! Thank you Charlie and Bonnie!!!

Charlie  Fang
Seller review
Best Team out there
7 months ago
Best Team out there

Bonnie and Charlie make selling a home easy. They were attentive and calming when some surprises came up. They gave us great advice and helped us navigate it leading to a smooth sale. Charlie and Bonnie’s traits complement each other well, making them one of Massachusetts top Real Estate teams.

Bonnie LaiCharlie  Fang
Seller review
Great Team
7 months ago
Great Team

Bonnie and Charlie are true professionals. They were in constant communication with me regarding the sale of my home and took care of the small things like letting the buyer tour the space as well as taking care of the items like smoke detector inspection and other logistics of the sale.

Bonnie LaiCharlie  Fang
Buyer review
Responsive, Insightful, and Truly Helpful
7 months ago
Responsive, Insightful, and Truly Helpful

I had an amazing experience working with this husband-and-wife agent team! They were incredibly responsive and always went above and beyond. They provided detailed writeups on every property I was interested in, along with thoughtful suggestions on what questions to ask during open houses. Their eye for detail was invaluable; they pointed out potential issues that I never would’ve noticed, saving me from future headaches. They also helped me craft a smart offer strategy and guided me through every step when delays or unexpected problems came up during closing. Even after the offer was accepted, they continued to support me in negotiating a fair punch list with the seller and walking me through the blue tape inspection process with patience and care. I couldn’t have asked for a more knowledgeable, trustworthy, and proactive team. Highly recommend them to anyone looking for agents who truly look out for your best interests!

Charlie  FangBonnie Lai
Buyer review
Purchase condo unit in Waltham
7 months ago
Purchase condo unit in Waltham

My family had a fantastic experience working with Bonnie and Charlie to purchase my condo in Waltham. They were professional, responsive, and incredibly knowledgeable about the local market. They guided me through every step — from finding the right property to closing — and made the entire process smooth and stress-free. I highly recommend Bonnie’s team to anyone looking to buy or sell a home!

Bonnie Lai
Seller review
Great team!
7 months ago
Great team!

We had such a great experience working with Bonnie, Charlie and the team. Everything was smooth from start to finish. They took the time to understand our needs and really know the market well. Would highly recommend Bonnie and Charlie!

Bonnie LaiCharlie  Fang
Seller review
Great team
7 months ago
Great team

We are so lucky to have Bonnie and Charlie assisting the 1031 transactions! They are very professional and knowing the market well! It’s such a nice job on picture and posting the condo on the market and providing smooth closing process. They also assisted us to negotiate the other property on 1031. We can’t complete the transaction without their team effort in a short period of time! Highly recommend!

Bonnie LaiCharlie  Fang
Seller review
Excellent sale experience with Luxe Home Team
7 months ago
Excellent sale experience with Luxe Home Team

Working with Bonnie and Chaelie(Luxe Home Team) was the best decision we made. Their market knowledge, honest advice, and flawless execution turned a stressful process into a smooth, successful sale. They protected our interests, communicated clearly, and delivered beyond expectations. We couldn’t be more grateful—five stars aren’t enough.

Bonnie LaiCharlie  Fang
Buyer review
Teamwork makes the dream work
7 months ago
Teamwork makes the dream work

Bonnie and her team work together seamlessly to make sure you as the buyer have all of your questions answered. They are patient, knowledgeable, and creative when it comes to closing deals. Their experience in the market shines through and are a pleasure to work with.

Bonnie Lai
Buyer review
Solutions based
9 months ago
Solutions based

Bonnie and Charlie will provide quality detailed home reviews and have a wide area of inventory to offer. Very knowledgeable about different areas of Massachusetts and will help find whatever home fits your needs. Also great resources for home purchase and improvement needs (contractors, handyman, lenders)

Bonnie LaiCharlie  Fang
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