Dear Warren Nass, We would like to thank you for your exceptional service in helping us purchase our home. Since our first contact with you, you have demostrated the up most professionalism. You have addressed our concerns and answered our questions with expertise rarely encountered by a real estate professional. One of your best qualities as a person as well as a professional is your ability to truly listen. You have understood our desires and concerns and have found solutions to suggest. To say that your input during this process has been helpful, beneficial and appreciated is an understatement. Your level of "customer service" is to be comended and truly cannot be spoken highly enough of. You have treated us as though we were your only clients. You have made extraordinary efforts to meet with us when it was convenient for us and have met with us several times on short notice, all with a persistently friendly and professional demeanor. Your professionalism and rapport have pushed our home buying process along through the persistently occurring challenges that have cropped up. Your rapport with other professionals throughout this process has enabled us to purchase our home with the best possible knowledge, awareness and a much hegher level of comfort with the process as well as with the property itself.  Asa professional, I feel that the grestest form of apprecitation is a referral. Needless to say, you may feel free to use this letter of appreciation in any way you wish. As well, please feel free to refer anyone to us for a personal recommendation. Lastly, you know where we live so feel free to swing by and say hello the next time you're in the neighborhood, we are glad to now have you as a neighborhood friend. Sincerely, Kyle and Michelle Crecelius