The USAA program referred two brokers to us (after we had tried one we had been referred to by a fri
The USAA program referred two brokers to us (after we had tried one we had been referred to by a friend of ours) and we had the opportunity to interview both. Mercie Curbow wowed us with her positive personality, her readily apparent knowledge of the market (she had prepared a very thorough evaluation of our particular market and house), and her extremely thorough marketing plan (which had been either lacking or not as well thought out for other brokers we had dealt with).
We had done quite a bit to update the house but there were still items which some might have said needed to be upgraded or changed in some way. However, Mercie understood what we had done (and what that meant to us) and explained how everything would work into the asking price and what things (recommended by others) might or might not add to the asking price and therefore be worth doing or not. This approach really helped us to relax, rather than think we still needed to do several thousands of dollars worth of work.
Also, Mercie is very smart and understanding about the negotiation process once someone has made an offer and really helped us remain calm throughout. Whether it was in the initial offer, the counteroffer process, the follow up to the inspection, meeting the other concerns of the buyers, and through to closing, Mercie Curbow made us feel safe all the way. There was no question that she was our advocate!