Overall, my wife and I found a house that Randall helped facilitate. He's well prepared, clearly knows the city, and assisted in our post-closing activities by providing a guide booklet that made life very easy for me as an out-of-state buyer. That said, Randall was better with paperwork than he was with people. The home-buying process was less than ideal. During the four-month process, my wife and I often commented that we were treated more like a business transaction than first-time home buyers who needed help and support. We ran into a couple of snags during our first few initial offers. (Not all his fault, though some deals fell through due to poor communication with the selling agents.) Along with trying to determine the correct amount to offer, I found Randall to often be short, impersonal, and tended to talk down to me as I struggled to come to a decision. Maybe some people look for that kind of directness in a buying agent, but I needed more support and less abrasiveness. For the key exchange/walkthrough, which happened 10 days after closing, I pulled up to the house and had to awkwardly introduced myself to the seller because Randall was busy taking some of the carpets out of the house that the seller was leaving behind. (I assume he'd be selling them or using them for other houses he's selling.) Instead of assisting us during the last, crucial moment of home buying, he was already busy working on his next sale. He even left early -- only coming inside for the walkthrough to have me and the seller sign the deposit waiver -- because he had another appointment to get to. The thing is, there were positive qualities about working Randall, but my wife and I are likely only going to remember the negative, which is sad. Would have loved to tell others about how much we loved our first home buying experience, but I just don't see that happening. I'm sure there will be great reviews for Randall on this site, but our final review is ultimately a shrug.
