Being a single mom and being 5 1/2 months pregnant when I started to work with Philippa was already a challenge. Then adding the responsibility in buying my first home was even a bigger challenge, but having Philippa in my corner was a blessing. She was very responsive and informative. She was also very honest and kept an open communication with me. She knew that I wanted to bring my son into a home before he was born and knew everything I looked for in a home. She did not stop working until she accomplished my goal and she literally did it in 3 weeks after being pre-approved for a loan. She was patient, persistent, and hard working. Her heart was always in the right place. She truly cares for YOUR needs and always put YOU, the client, first. Thats what I call true customer service.