Initially we weren't sure what kind of property we were interested in buying. Rather than show us random places, Ninh took the time to talk with us about our goals, desires and budget, as well as getting a feel for which neighborhoods we would be most comfortable in. Only then did he come up with a list of likely prospects. When he was showing, he was able to stay flexible as other properties became available, rearranging his (and our) schedule to accommodate having us see the widest spectrum of what he thought we would like. He assisted us in coming up with an acceptable offer and negotiation stance and, ultimately, I think it was a win-win for us and the seller. But it was after our offer was accepted that he really shined. Every step of the way -- from inspection, to title, to insurance, to utilities, to closing -- he kept us completely informed of what to expect and how to respond. Finally the closing was by far the easiest I have ever been involved in. I can't say enough good things about Ninh Tran and his agency. The best!