Nancy has extensive, long-standing knowledge, as well as up to the minute information, of the real estate market that allows her to be "ahead of the pack!" She communicates directly and effectively with a positive, helpful tone that was always reassuring to me. She has incredible resources to help with downsizing and with preparing your home for sale, and she and her husband Rick are almost instantly responsive to inquires. Nancy is the ultimate professional. She displays discretion and integrity and has the personal qualities of sensitivity and thoughtfulness that are so important during this major transition in one's life. Kudos to Nancy and Rick!