It is a pleasure to recommend Luis Serrano to help you with buying or selling a home. He is always there and responds quickly with a high sense of urgency, which is always a tremendous asset but especially in this market. He is very knowledgeable and does the research which gives you an extra edge when competing for homes in this tight market. I felt like I was his only customer and got his full attention. This allowed me to quickly get offers to sellers and get instant feedback on where things stood. He is an excellent communicator and pays attention to details which is also critical in this market. Luis has a very relaxed manner and is very easy to work with and he can be counted on to do what he says he will do very quickly. He is friendly but very professional. His input and advice was very clear and always well thought out. I was able to secure the home I wanted with the features I was looking for very efficiently. He had prepared the offers appropriately and made that I understood what options were available and how best to proceed. he warned me of gotchas and made sure that I was prepared and knew what to expect. I am a very satisfied customer and confident that we made the right moves for our purchase. I am positive that you will have the same experience I did. Sincerely, Mark Wall