Lorraine will do whatever it takes to make your experience pleasant. She will help in every aspect from picking up extra keys to meeting the Goodwill pickup guys. If she doesn't know the answer, she will ask any and everyone to find the answer. She was our agent buying this house, and then selling said house, and when we are looking again, we will give her a call first. She and her team try to guide you, but she understands that the ultimate decision is the seller's. As an out-of-town client, we depended heavily on her, and it paid off with a below market purchase price and an above asking selling price. Win win all around!