My wife and I actually met Lillian at the open house for the property. At the time we did not have an agent. We instantly felt at ease with Lillian. In the past I had a very bad buying experience so going into this I was very pessimistic. Lillian did a wonderful job calming me down. She stayed in constant contact and kept us informed on every step of the process. The best thing I can say about Lillian is she will remain a family friend for years to come.