My husband and I had the pleasure of working again with Kim McKean from Lamacchia. The first time was for the purchase of a condominium in 2020. Because our first experience with Kim was so wonderful and extremely successful, we engaged Kim a second time for the sale of a condominium in April 2022.Kim knows the region very well, the market and has an excellent network with other realtors. Her communication and relationship skills are exceptional, and her calm and pleasant demeanor are very effective in handling problems or potential challenges. Her steadfast initiative resulted in us selling our condominium within a few hours of it being listed for above list price. Kim steered us through the selling process every step of the way, educated us about comparable condominiums in our area. Her strong customer focus and excellent communication skills made the entire process easy. She facilitated and coordinated services and communication with third parties required throughout the entire selling process.Kim has continued to exceed our expectations. In terms of customer service and customer satisfaction, Kim is a 10 out of 10. She is extremely responsive, an excellent multi-tasker and always follows-up in a timely manner. are extremely likely to use Kim again to handle any other property sales or purchases in the future. Kim has also followed up with us several times since the recent sale of this property. Now that's customer service!
