My realtor Olivia was the best Communicator in my experience in the business world quick efficient professional kind always smiling always had the time for my Neurosis of asking the same question a thousand times prompt Beyond prompt and just so exceptional that I have been at ease through the whole process with her she made it absolutely a great experience. And I would recommend Olivia Bueno with the bill Heenan group every single time.

The multiple bid strategy the team developed worked great, far exceeding the original asking price

Chris Maynard was great to work with! I found Chris while I was searching for a realtor located in the Norwich area and I felt like his portfolio aligned closely with the property I was selling. Chris was very quick to respond when I sent my information his way, and the promptness of his responses continued all the way through closing! I didn't feel like it was difficult for me to communicate with him or work with his recommendations for support (attorney, cleaning recommendations, pictures, etc.). He knew how to get things done, even as I was hundreds of miles away. When my renter moved out, Chris was there to represent me as he received the keys from the property manager. He represented me for walk throughs to close out the management side of renting out my property. He did open houses. He took some honestly laughable offers and represented me well as I denied those offers. He did everything I expect a realtor to do, and he did it professionally. Chris knew the area. He knew agents with buyers that would be interested in my style of property. He knew how to use his team to my advantage. I honestly appreciate how Chris made this simple for me, especially since I no longer live near Norwich. I thought the process would be complicated and difficult, but it wasn't. I honestly think the most difficult part was getting my property manager to link up with him- which was all on the property manager. Chris was ready to support immediately, and I am grateful for that. I have no plans on buying property in Connecticut again, but I will recommend Chris Maynard to friends that I still have in the area. If I were to purchase or sell in the area, I would 100% use Chris Maynard again!

Do you know who returned my calls very professional and knowledgeable. It was wonderful keeping me in the loop on what was going on when I was negotiating on lake houses.

Always kept up to date with important details

Angela was an invaluable help to me and my family; she was always present and available. To be honest, without Angela, we wouldn't have taken the plunge—we’ve moved into the house, and we have absolutely no regrets. Thanks again, Angela.

Angela demonstrated excellent skills in communication, negotiation, and professionalism. She was actively contacting us about new homes and setting up our schedule with showings. When we found a home we really loved, Angela was an excellent negotiator to get us the best price possible. She worked hard to make our offer the strongest it could be and negotiated during the home inspection process to get us as much credit as possible. Angela remained professional even while working with very unprofessional agents. I am very glad to have worked with her and will be recommending her to everyone I know.

As always, working with Bill and his team was a pleasure. Their knowledge and expertise is second to none. They can make a complicated contract go smoothly

I had the challenge of helping my mother sell her home while living out of state, and working with Dean Long made what could have been a stressful process remarkably smooth. From our very first conversation, I was impressed by Dean’s deep knowledge of the local market, his thoughtful presentation, and the extensive network of trusted professionals he and the Bill Heenan Team bring to their clients. In fact, although my mother had already engaged another agent, after speaking with Dean, we made the decision to switch—and it was one of the best decisions we could have made. Dean was consistently responsive, answering calls, texts, and emails promptly—regardless of the time of day or day of the week. His level of dedication truly went above and beyond what we expected from a realtor. He met with the septic company early in the morning to ensure everything went smoothly, shoveled the driveway and walkways himself during a snowstorm before an open house, and even assisted us with removing items from the home when I had no easy way to do so. He was also incredibly accommodating of my mother’s schedule, working around her needs with patience and flexibility. Since I live out of state, Dean stepped in on multiple occasions—meeting a plumber at the house to address a minor issue and overseeing details I simply could not manage remotely. In addition, his recommendations for service providers—from estate sale professionals to cleaners, plumbers, and septic specialists—were consistently excellent. Having bought and sold several homes over the years, I can confidently say that while I’ve had positive experiences with other realtors, Dean Long and the Bill Heenan team truly stand apart. Their professionalism, responsiveness, and genuine commitment to their clients are exceptional. I would highly recommend them to anyone looking to buy or sell a home!

Very responsive knowledgeable helpful always available for any info questions

Chris is a wonderful realtor! He is professional, kind, and thoughtful. He had a lot of patience with me when I wasn't sure what type of property I wanted to purchase. He spent a lot of time educating me on what the market had and what would best suit my needs. He never made me feel rushed and always went out of his way to help me see showings, even at the very last minute. I would recommend Chris to anyone who is in the market for a property and I'm looking forward to working with him again in the near future when my daughter purchases her first home.

Very knowledgeable Conscientious and good work ethic Very good communicator