When you want patience and a friendly support system that listens and produces results
Strong communication, including explaining every step and detail with patience and kindness, as often as I had a question, which was often.
Steve made sure to clarify when things that were happening were normal and not so normal. He helped us through the process with a friendly patient guiding hand without rushing out pushing.
And when we say things we would need to fix after purchase, he has suggestions and knowledge that he felt shared, far and above what he was hired to do for us.
In short, from the first call, all the way past move in, Steve was responsive through every bump, question, and hang up. He made a very frustrating time, easy and calm.