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Seller of 6611 Secret Grove Avenue, Las Vegas
We had worked with Susette and Dave before, and they were fantastic then, so of course we chose them to sell our house. They were available to meet with us promptly after our initial contact, and they both explained the process thoroughly as we went through the paperwork. Both were sincerely interested in selling our home quickly and helping to ensure that we chose an appropriate asking price, and they made our listing attractive to buyers. We also appreciated how Susette consistently acted in our best interest, and she is honest and very knowledgeable about home buying and selling. We did experience a lapse in communication during the process. We submitted a counteroffer document to the buyer, and we didn't hear from Susette and Dave about that or any other developments for quite some time, so we were under the impression that everything was okay. Finally, 12 days later, we heard from Susette, the morning after the loan-contingency deadline, that the buyer's loan had fallen through; during this conversation, we learned that the buyer had never signed that most recent counteroffer we'd submitted. We would have appreciated proactive communication letting us know that the buyer hadn't responded in a timely fashion to that counteroffer, as well as earlier notice that there were signs of trouble for the buyer's loan. It would help clients tremendously if there were a standard policy of proactively checking in with the client regarding any developments, positive or negative, within five business days. Regardless, we did get a second buyer, and we definitely had more communication with Susette and Dave during that stretch. Ultimately the sale of our home went through smoothly, and we were glad to work with them both.
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Buyer of 3264 Sutters Fort Street, North Las Vegas
Working with Shaylia Martin at Remax Legacy was an absolute dream. Shaylia is the perfect balance of a fierce advocate and genuinely kind professional. I am honored to have been one of her clients. As a first time home buyer I needed someone I could trust and just by the way she expressed herself about my community I knew she was the right person to help navigate through this transition. I went to her to sell my grandfathers home and when talking to multiple realtors I just felt like they wanted my business but not her she was patient and taking the time to explain things without getting frustrated or annoyed as my grandpa could be hard headed. What truly separates Shaylia is her commitment to fighting for her clients. She went above and beyond, actively fighting with companies and using her sharp negotiation skills to secure the lowest possible interest rate, saving us a significant amount of money. Shaylia's expertise, gentle guidance, and unwavering dedication to achieving the best possible outcome for us make her a phenomenal agent. We couldn't be happier and highly, highly recommend her!
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Reviews in 89060
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Reviews collected on RateMyAgent will appear here
Reviews in 89060
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Reviews collected on RateMyAgent will appear here
Reviews in 89060
Sold
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Reviews collected on RateMyAgent will appear here