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Seller of 6611 Secret Grove Avenue, Las Vegas
We had worked with Susette and Dave before, and they were fantastic then, so of course we chose them to sell our house. They were available to meet with us promptly after our initial contact, and they both explained the process thoroughly as we went through the paperwork. Both were sincerely interested in selling our home quickly and helping to ensure that we chose an appropriate asking price, and they made our listing attractive to buyers. We also appreciated how Susette consistently acted in our best interest, and she is honest and very knowledgeable about home buying and selling. We did experience a lapse in communication during the process. We submitted a counteroffer document to the buyer, and we didn't hear from Susette and Dave about that or any other developments for quite some time, so we were under the impression that everything was okay. Finally, 12 days later, we heard from Susette, the morning after the loan-contingency deadline, that the buyer's loan had fallen through; during this conversation, we learned that the buyer had never signed that most recent counteroffer we'd submitted. We would have appreciated proactive communication letting us know that the buyer hadn't responded in a timely fashion to that counteroffer, as well as earlier notice that there were signs of trouble for the buyer's loan. It would help clients tremendously if there were a standard policy of proactively checking in with the client regarding any developments, positive or negative, within five business days. Regardless, we did get a second buyer, and we definitely had more communication with Susette and Dave during that stretch. Ultimately the sale of our home went through smoothly, and we were glad to work with them both.
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Buyer of 8570 Balfour Meadows Avenue, Enterprise
We had a wonderful experience working with Elena! As first-time homebuyers, we had a lot of questions, and she was always patient, helpful, and quick to respond. She guided us through the entire home-buying process and made everything much easier and less stressful. She was very professional and always made sure we understood each step. We truly appreciate all her time and effort in helping us find our new home. We highly recommend Elena to anyone looking to buy a home!
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Buyer of 5046 Fiery Sky Ridge Street, Spring Valley
We had the pleasure of working with Michele who helped us during the entire home-buying process. Her in-depth knowledge of the industry and negotiation skills were evident from the start. Beyond her professional expertise, her friendly and entergetic approach made her a joy to work with. I highly recommend Michele to anyone looking for a top-notch experience in the real estate world.
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Seller of 820 Vegas Palm Avenue, North Las Vegas
Jeff did a wonderful job with selling our home in North Las Vegas. Jeff followed the sale making sure things stayed on track, this was extremely appreciated by Sheryl and I as we are out of state, so it was such a relief to have someone in the area that we could trust and was in front of the sale every step of the way. Jeff took care of things that we believe the most property owners normally take care of, such as removing items that remained at the house that we ran out of time while in the area to take care of, along with a few minor repairs, watching over painters and carpet layers, this to us was above and beyond. Sheryl and I highly recommend Jeff with the sale or purchase of your first/next property. Thank you so much Jeff!Allen and Sheryl BeckPoulsbo, WA