Cherie Murra
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Frances Markel
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Seller of 48 Prospect Terrace, Leominster
Frances is a phenomenal realtor! I contacted Frances when I was looking for someone to sell the house that my parents' had lived in for 35 years. The house was geographically located outside of Frances' usual area of operation but she dove right in to help. I had a thorough market analysis in my hands within a few days of meeting for the initial consultation. She not only offered up suggestions to make the house more marketable but she provided me with a list of things to replace with specific details. Additionally, she put me in touch with a contractor to paint, redo the dated bathrooms and make some renovations to the kitchen. She was extremely professional yet still sensitive to and respectful of my sentimental attachment and memories associated with the house. Frances would periodically check in with me to make sure things were progressing as planned. After the month or so that it took to complete the renovations, she updated the market analysis with the most current information. Frances then staged the house to make it look amazing, had a photographer take some terrific pictures, printed some gorgeous brochures and put the house on the market. Within 3 days we had 10-12 offers, most well over asking price, to choose from. The closing went smoothly with Frances being on top of every detail. I never had to worry about a thing except removing all of my parent's personal belongings. She even showed up to help with that! I can't say enough about how helpful, encouraging, dedicated and professional that Frances was during the entire process. I would highly recommend her and Markel Realty and plan to use them again in the future!

Elizabeth Lopez
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Shelley Sainato
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Buyer of 36 Church Street, Worcester County
It is with great honor that I recommend Shelly Sainato as a buyer’s agent! Shelly’s work ethic, get it done attitude, and communication skills are unmatched in the field of real estate. She was a breath of fresh air after releasing three other buyers’ agents because of her expertise. Shelley is honest and her goal is to find you a home you love. We gave Shelley an almost impossible task of finding a multi-family home under a certain price that met VA loan inspection criteria in a specific area of Massachusetts with almost no down payment by a specific date. Shelly did not disappoint! While looking at houses, Shelly researched the properties prior to scheduling a time to tour. Her understanding of landlord-tenant law may have also saved us from many headaches down the road with one of the properties we were considering for purchase. In addition to our very stringent home purchase requirements, we received an accepted offer with an inflexible seller and a seller’s agent who did not have experience with residential real estate. Shelley went above and beyond to fill in the gaps to make the transaction as smooth as possible for our closing, to include mentoring the seller’s agent through the process. While the situation was stressful during the final walk through and closing due to the seller and the seller’s agent’s lack of preparations, Shelly remained level headed and professional. She leaned into her resources to make sure we were able to have what we needed to get the home we had been searching. Her leadership is exactly what we needed to successfully close on this house. In a time where there is consideration for buyers to have to pay for their own agent, I can not imagine closing on our most recent property without the guidance, advisory, and leadership of Shelly. The way she manages her business has saved us time and money both short and long term. We have closed on two homes with her in the past two years and plan to hire her again for our next home!