In a tough market Troy was patient and resilient. Troy was always quick to respond and get us into houses fast after listing came to market.

Troy gave me a price to list our home that was above what I was expecting. Troy went through my entire house and told me what was important to fix and what wasn't. Troy also met me several times to see the progress I was making so we could meet our timeline. Troy also paid for professional cleaners to clean my house and professional window cleaners to wash all windows inside and out. Iwas skeptical of the listing price, but I thought we always have the option to reduce the price if need be. I was wrong for being skeptical because our home was listed for three days and we had 8 offers. We sold our home for 25k over asking. In my wildest dreams I wouldn't have thought this was possible. Troy is a great real-estate agent and person! I would recommend him to anyone because he goes the extra mile!

I don't write reviews so I'm going to take my best shot here and write what anyone can expect when working with Troy. * Punctual - He's going to show up and/or call/text/email when he says he's going to. He is extremely mindful of your time and for that I'm extremely grateful. * Prepared - When you meet with him, he's fully prepared. He will do his research and come with any information you might need to understand his perspective and what to expect during the entire real estate process. * Flexible - Troy made everything as easy as possible on us. He was happy to meet us when and where we wanted and followed our lead on the timing of everything. * Highly communicative - Via calls, emails, and texts, you can fully expect Troy to keep you up to date every step of the way. He would always talk WITH us, not at or down to us. For people going through a home selling/buying process for the first time, this part of it can be scary. With Troy there are no stupid questions. He made us feel extremely comfortable and was always very responsive to any questions we had. * The Little Things - He's fully aware of what will make a home look best to buyers on the market. His access to professional photographers, stagers, cleaners, and videographers made a big difference. But what really stood out were all the little tips and tricks he gave to us AND him actually going through and doing tiny maintenance in the home before going to market. He never said a word about those little things, but we took full notice. * Collaborative - Lastly, Troy knows real estate extremely well and is going to be as completely, brutally honest with you every step of the way. But he has no ego and was always eager to hear our opinions and perspectives as they related to his. We worked together every step of the way as a cohesive team. Bottom line - Troy Bratz is a great human being who truly cares about the trust you place in him to be your real estate agent. If you hire anyone else, you fucked up.

Troy's expertise and compassion in my house hunt were invaluable! My house hunting process took a bit over a year and Troy helped me through each step at a time when it was still quite a sellers’ market and there were few houses out on that market that I could afford in the area I was looking for. I am thrilled with my home now and am so grateful for Troy’s help in the process! We looked at many homes and he was always patient and knowledgeable, answering all my questions as well as letting me judge for myself the suitability of different homes for my particular situation and needs. I had specific needs for space as I have a piano and work through my home, as well as being close to Lakewood by my clients and mom. I also wanted ample space for a garden and ideally a separate guest area. I thought for a while it may not be possible to satisfy all my specs for a house. Troy helped me know what to look for, what to bid in the current market climate as it changed even month to month, what things the inspector would notice before the inspection even happened. He helped me decide to let go of an offer on a different home when the sellers did not make reasonable concessions, which I am so grateful for now knowing that that house was not right for me in the end. Being based in Lakewood and a resident himself, Troy knows Lakewood homes particularly well, the things to watch out for such as antiquated electrical as well as (often) structural benefits of older construction of many of the homes in Lakewood and surrounding areas. After I purchased my home, Troy stayed in contact making sure my transition was smooth. He hired professional cleaners on his dime to make it as livable as possible before my move-in date. He even got me a bottle of champagne as a housewarming gift. He helped me with a hurdle of getting the water bill in my name when the auditors website had not yet reflected the change in ownership. I can’t recommend Troy enough for your home-buying and selling needs!

I don't write reviews so I'm going to take my best shot here and write what anyone can expect when working with Troy. * Punctual - He's going to show up and/or call/text/email when he says he's going to. He is extremely mindful of your time and for that I'm extremely grateful. * Prepared - When you meet with him, he's fully prepared. He will do his research and come with any information you might need to understand his perspective and what to expect during the entire real estate process. * Flexible - Troy made everything as easy as possible on us. He was happy to meet us when and where we wanted and followed our lead on the timing of everything. * Highly communicative - Via calls, emails, and texts, you can fully expect Troy to keep you up to date every step of the way. He would always talk WITH us, not at or down to us. For people going through a home selling/buying process for the first time, this part of it can be scary. With Troy there are no stupid questions. He made us feel extremely comfortable and was always very responsive to any questions we had. * The Little Things - He's fully aware of what will make a home look best to buyers on the market. His access to professional photographers, stagers, cleaners, and videographers made a big difference. But what really stood out were all the little tips and tricks he gave to us AND him actually going through and doing tiny maintenance in the home before going to market. He never said a word about those little things, but we took full notice. * Collaborative - Lastly, Troy knows real estate extremely well and is going to be as completely, brutally honest with you every step of the way. But he has no ego and was always eager to hear our opinions and perspectives as they related to his. We worked together every step of the way as a cohesive team. Bottom line - Troy Bratz is a great human being who truly cares about the trust you place in him to be your real estate agent. If you hire anyone else, you fucked up.

Troy invested a lot of time to help up find the new home we needed. Then for the sale of our existing home he continued in the investment. He provided suggestions for resale updates to the home in a subtle way. He guided us through the sales process with his team of supporters that included Stagers, title company, cleaners before sale and after the move out, home insurance for the buyers and multiple little support issues. Moving is an emotional issue and an economical issues. He was very supportive and informative. We highly recommend him.

He exhibits a level of expertise, insight, and experience that is very hard to come by in an agent in all facets of the process. To put it simply, he is the only agent I would consider when buying or selling real estate in the Cleveland area.

Troy was easy to get ahold of and helped us prepare to sell our house in short amount of time. He’s great to work with! Highly suggest!

We couldn't be happier with our home buying process with Troy. He's extremely knowledgeable of both the market itself and the details inside the house that make it a good home. He's easy to work with, being both professional and friendly With his experience we were able to buy an amazing home we didn't think possible at our budget. Absolutely recommend working with him!

Best hard working and very knowledgeable Realtor I have ever met! Troy will make your selling or buyer experience seamless!!!!!!

Troy is the hardest working realtor I have ever met. He is honest, knowledgeable, and excellent with communicating throughout the process. Our son bought a house through him, he was so patient and honest. Actually, the first realtor we ever liked! He did such a great job helping our son find a house, that we decided to hire him to sell a condo for us. Everything with Troy is TOP NOTCH! we are grateful that we found Troy! I would never hire any other realtor!!

Troy is TOP NOTCH! He patiently help our son find a house and he sold a condo for us. Throughout both processes, he was honest, knowledgeable, very hard working, and easy to get a hold of with any questions. He is the first realtor we ever trusted or liked! He made the while process easy and seamless. Thank you Troy for all your hard work!!!!