Susan's experience in and knowledge of our local market was very important, as was her website and online informational resources. She got back to us right away after our initial contact. She always answered questions thoroughly and honestly. She never encouraged us to do anything unethical. She respected our goals and helped us price the house to sell quickly (it did); no attempt to increase her commission by pricing too high. She initially said her goal was to get an offer in ten days and we got an offer after nine days. She gave us good advice about staging and took great pictures. Always responsive. Calm.

Susan Pruden has a reputation as a smart, straightforward agent who gets results for her clients. She did not disappoint! She offered sound suggestions for improving the property, kept us informed of every development during the sale, and offered a wealth of experience and knowledge of the local market to inform our decisions. She is professional, honest and a pleasure to work with.

Susan Pruden is an excellant real estate agent. Her marketing via the Internet was very impressive. I'm sure that's was a big factor in the quick sale of our home--for more than the asking price. I couldn't recommend her highly enough.

Susan is a great communicator and really made this sale super easy. She handled everything effortlessly. She is a true professional realtor.

Susan Pruden has a reputation as a smart, straightforward agent who gets results for her clients. She did not disappoint! She offered sound suggestions for improving the property, kept us informed of every development during the sale, and offered a wealth of experience and knowledge of the local market to inform our decisions. She is professional, honest and a pleasure to work with.

We were just beginning to think about moving, but as our house is fairly unique in a cooperative that not all agents are familiar with, getting a buyer seemed like a long shot. When our neighbors listed their home (very similar or ours) with Susan, they had high confidence in her. We decided that if they could do it, we would try. Within days, in December, Susan found a buyer who offered their asking price, and the sale went smoothly. We were sold on Susan, and excited to work with her. Susan was right on top of all the above aspects of our sale, and kept us informed and reassured through the whole process. Susan demonstrated the ability to get results while staying on friendly and open terms with all parties involved. Her availability and affability brought out the best in everyone. Susan referred to her broker at points along the way, and other agents on her team. We had the impression that her outstanding service to us was backed up by a strong company. At our first meeting with Susan, we knew that it would be fun to work with her. Then, thanks to her expertise, she guided us to our strongest offer, and the sale went smoothly. She made our conversations with our buyers clear, friendly, and professional. The same was true for our contact with the housing coop staff, and our appraiser, and our settlement attorney's staff. Even after closing, she stayed in touch, reassuring us that out wire transfer had been made for the purchase of our new home, and that she had contact with our escrow officer for that transaction. We're still having fun!

Susan Pruden is an excellant real estate agent. Her marketing via the Internet was very impressive. I'm sure that's was a big factor in the quick sale of our home--for more than the asking price. I couldn't recommend her highly enough.

Susan is a great communicator and really made this sale super easy. She handled everything effortlessly. She is a true professional realtor.

The information on Susan's webpage made a big impact on our choice to reach out to her. The positive reviews from her previous clients were so impressive, and it was very clear that she knew Cheverly very, very well. We also truly appreciated our initial meeting with her - she was patient, thorough, and clear about what the entire process would look like and made us feel very comfortable about the experience we would have with her as we went through the home buying process for the first time. Susan made the home buying process easy and fun! She kept us in the loop every step of the way and quickly gained our complete trust. Not only was Susan an incredible resource to us given her years of experience in the real estate business and her seemingly endless knowledge of Cheverly, but every other person she recommended to us (lender, inspector, settlement office, etc.) was equally as wonderful, knowledgeable, professional, and trustworthy. Susan gave us a great education into real estate and home buying along the way, and always made us feel like we had her full attention, even though she doubtless had many other clients (buyers and sellers) that she was working with. She also guided us through the negotiation process while allowing us to make the decisions that we were most comfortable with. We can't imagine having had a smoother, more enjoyable experience buying our first home, and we are so grateful to have connected with Susan!

Susan Pruden is a an amazing resource. She knows our area as well as anyone could and she is tapped in to great resources for all the things that come with buying a home. She is also patient and great with kids. I'd use her again, but I hope I don't have to. We like our house and want to stay in it. If you want someone who is engaged in the process and always ready to help, you want Susan Pruden.

The information on Susan's webpage made a big impact on our choice to reach out to her. The positive reviews from her previous clients were so impressive, and it was very clear that she knew Cheverly very, very well. We also truly appreciated our initial meeting with her - she was patient, thorough, and clear about what the entire process would look like and made us feel very comfortable about the experience we would have with her as we went through the home buying process for the first time. Susan made the home buying process easy and fun! She kept us in the loop every step of the way and quickly gained our complete trust. Not only was Susan an incredible resource to us given her years of experience in the real estate business and her seemingly endless knowledge of Cheverly, but every other person she recommended to us (lender, inspector, settlement office, etc.) was equally as wonderful, knowledgeable, professional, and trustworthy. Susan gave us a great education into real estate and home buying along the way, and always made us feel like we had her full attention, even though she doubtless had many other clients (buyers and sellers) that she was working with. She also guided us through the negotiation process while allowing us to make the decisions that we were most comfortable with. We can't imagine having had a smoother, more enjoyable experience buying our first home, and we are so grateful to have connected with Susan!

This deal had several places where it could have fallen apart and Susan kept it together. The listing agent and the sellers were both not detail oriented and did things that they shouldn't have done (agreeing to open the pool before closing according to the home inspection agreement and then deciding that they didn't want to). Susan came up with options that worked for us both and kept things moving forward.