So much dedication to helping us find a home for our family! Greatly appreciate all of the assistance to make everything possible!
Susan was an outstanding real estate agent throughout the entire home-buying process. From the very beginning she was professional, responsive, and genuinely caring. She helped me find the right home, guided me through all the paperwork, coordinated inspections, and stayed on top of every detail until closing day. What impressed me most was how clear and patient she was in explaining everything — especially important for someone navigating the process as a first-time buyer in a new area. She always answered my questions quickly and made sure I felt supported at every step. Thanks to Susan, the whole experience was smooth and stress-free. I highly recommend her to anyone looking to buy a home in El Paso. I would gladly work with her again and will definitely recommend her to friends and family.
We cannot say enough about Susan and her team. Too many thank you messages to count. We had a complicated simultaneous close for our move to El Paso from Northern California. Susan was patient with us for over 6 months while our CA home sold, trying to find us just the right place to settle here in El Paso. Her and her team communicated every step of the way, handled everything smoothly and very timely and most of all did the work from a place of genuine care. We will always be thankful that Susan was recommended to us - now we will be the ones recommending! All of our future real estate needs will be handled by Susan and her team - and so should yours!
#Exceptional Service from Start to Finish: Highly Recommend the Susan Flores Realtor Group!# The **Susan Flores Realtor Group**—consisting of Ms. Susan Flores, Mrs. Rosie Medrano, and Ms. Mallory Moran—provided a phenomenal home-buying experience. I purchased a home for my mother, and thanks to this team's unparalleled dedication, the entire process from the initial search to the final signing was seamlessly completed **within a single month**. Each member of the team brought specialized expertise that made the process incredibly smooth: * **Relentless Advocacy (Ms. Susan Flores):** After several initial listings didn't pan out, Susan searched relentlessly until she found the perfect property. Her responsiveness is unmatched; on multiple occasions, I contacted her about a listing, and she was on-site previewing it within an hour. * **Proactive Execution (Mrs. Rosie Medrano):** The moment we identified the right property, Rosie immediately scheduled all necessary inspections and structural checks. Her swift action kept the momentum moving quickly, preventing any time loss and ensuring we didn't lose the opportunity to a competing bid. * **Transparent Communication (Ms. Mallory Moran):** Mallory kept me thoroughly informed every step of the way. Through clear emails and phone calls, she guided me through next steps regarding title fees, funding requirements, and necessary documentation, ensuring a surprise-free closing. --- **The Bottom Line** The Susan Flores Realtor Group made me feel like an absolute priority. They transformed what is usually a stressful milestone into an efficient, professional, and deeply rewarding experience. If I could give them 100 stars, I would. Thank you, Susan, Rosie, and Mallory, for your incredible hard work and dedication to our family!
Susan is an exceptional realtor who truly cares about her clients. She is personable, knowledgeable, and always willing to go the extra mile to help you through even the toughest situations. Her guidance and advice are invaluable, and her deep understanding of the local area and real estate market makes the entire buying or selling process much less stressful. If you’re looking for someone you can trust and rely on, Susan is an outstanding resource and a pleasure to work with.
Great communication, customer service unmatched. Truly a subject matter expert when it comes to EP real estate market. Would highly recommended to anyone considering selling a property in the greater EP area.
Very kind caring person. Glad we could work with her and accomplish to buy our house with all the help we needed. Since the first call we knew she was the one who would clarify all of our doubts and she would have the right answer on what was best four out family. Very grateful for you help Susan.
My wife and I were relocating to El Paso from New York and needed a realtor we could trust to help us find a home from over 2,000 miles away. From our very first conversation, Susan Flores exceeded every expectation. The same day we contacted her, Susan was already showing us homes remotely and taking the time to truly understand our preferences, priorities, and what we were looking for in a home. Rather than simply opening doors, she served as a trusted advisor, providing honest feedback, local expertise, and guidance that helped us confidently make decisions from afar. Susan was instrumental in helping us craft a competitive offer that gave us the best chance of securing the home we wanted while ensuring we paid a fair price. Following the inspection, she helped coordinate contractor estimates and expertly negotiated on our behalf to secure seller credits for the repairs that were needed. Throughout the process, she was a strong advocate who always had our best interests in mind. What truly set Susan apart was her commitment after we found the house. She went above and beyond to coordinate inspections, connect us with a general contractor, and help manage various repairs and improvements so everything would be ready when we arrived. Her responsiveness, professionalism, and attention to detail made what could have been a stressful cross-country move feel seamless. We drove into El Paso just two days before closing and felt completely comfortable because we knew Susan was on our side every step of the way. Thanks to her hard work and dedication, we arrived excited - not anxious - to move into our new home. If you’re looking for a realtor who genuinely cares about her clients, provides expert guidance, fights for your interests, and goes above and beyond to ensure a successful outcome, I cannot recommend Susan Flores and her team highly enough. Five stars simply aren’t enough.
Working with Susan Flores was an incredible experience from start to finish. As a first-time property buyer, I had a lot of questions and uncertainties, but she guided me through every step with patience, professionalism, and expertise. Susan made the entire process feel smooth and stress-free, always keeping me informed and looking out for my best interests. Her knowledge of the market, attention to detail, and dedication to finding the right property made all the difference. Thanks to her hard work, I was able to purchase my first property with confidence. I couldn't be happier with the experience and highly recommend Susan Flores to anyone looking to buy or sell a home. Thank you for helping me achieve this important milestone!
Susann, I want to take this opportunity to sincerely thank you for everything you've done for us. You went above and beyond, exemplifying the outstanding qualities that define you. You are the best real estate agent we could have asked for, understanding precisely what we wanted. From January until we closed, it was a roller coaster, and while there were many aspects of real estate I didn’t understand, you always provided clear, confident explanations to all our questions. You made the entire process seamless from start to finish. We are thoroughly impressed with how you and your team presented yourselves. Your team kept us constantly informed about the next steps, ensuring we never missed a detail. Meeting you and your team was truly a pleasure. God bless you all, and best wishes for your business and team’s continued success.
Mrs Flores is very nice person and help me with the sale, hope to work with her again one day. 10/10. Thank you again Mrs Flores
A+! Susan is amazing. She's helped my family multiple times — she found our home and later sold my father-in-law's house. What sets Susan apart is how much she genuinely care about each one of her clients. She personally walks you through every step and makes sure you feel confident, whether you're buying or selling. Her whole team is responsive and actually listens. We wouldn't trust anyone else with our real estate needs.
