Susan Carleton's reviews
Susan Carleton

Susan Carleton

  5   (49 reviews)

5023 Challenger Way

Susan helped the reviewer buy this property

Susan Carleton
$464,000
5023 Challenger Way
Pensacola
3
2
2
SingleFam

10 months ago

Samantha is a rock star!

We just moved to the area a year ago and we’re debating about about whether or not we wanted to buy. We just happened to stop into the office and met Samantha Trout. We started looking at houses and a little over a week later we had put in an offer that was accepted. Helping us find a house that fit us was just the first part. Helping us navigate all the inspections and the financial process was made much easier working with Samantha. In particular, we had a number of challenges with the financial team. They were not responsive or clear in communications. This caused a lot of frustration. Samantha consistently followed up on our behalf and asked questions to make sure everything was on track. If Samantha was involved then we more comfortable. She was also very personable and we felt comfortable reaching out anytime we had a question even if we felt like it was a silly question she never made us feel that way. She seemed generally excited for us, and it never came across as if she was focused on the commission. We have been involved with sales people for a long time are quick to recognize people that are not sincere in what they do. We love our new house, but if we ever need a different one, we will definitely be calling Samantha! And if we know of anyone else looking for one would not hesitate for a moment to recommend her! Thank you!

B
Buyer
Susan
Thank you so much, Andrea and Tony! It means the world to me to hear that you felt supported and comfortable during the whole process. I remember our first meeting and how quickly things moved once we started looking at houses. Your trust and openness really made it a pleasure to work with you both. Navigating the financial aspects can definitely be challenging, and I'm glad I could help ease some of that frustration for you. Communication is so important, and I’m grateful you felt more at ease knowing I was handling things. Your confidence in me truly incentivized me to go the extra mile. It was fantastic helping you find a home that suits you, and I'm thrilled to hear that you're loving your new place. If ever you need anything in the future, whether it's another home or just some real estate advice, I’m always here for you. Thank you again for your kind words, and for considering me for any future real estate needs or recommendations. I wish you both many wonderful years in your beautiful new home!
Susan responded on 05 Aug 2025

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Susan Carleton
Susan Carleton

Broker / Owner

View profile   5   (49 reviews)
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