Shannon paired with her husband John to help my young family find a new home. Initially, they kindly offered their time to help us break into the rental market (which is extremely difficult in Bend). They answered our panicked calls after I received a few job offers and was nervously attempting to relocate our family. Soon it was obvious to my husband and I that we wanted to buy instead of rent. Shannon and John again answered our calls and truly pounded pavement to get us into the homes we wanted to see, in a very short amount of time. We felt like they really heard our needs, and gave honest feedback as we were looking through homes. In the end we fell for a house on their recommendation. From there the was process was smooth sailing, as they prepped us and guided us through every step of the way, in a timely manor. They never left room for us to distrust the process. John and Shannon are now helping my parents find a home. And I’ll continue to recommend them to anyone who needs a realtor.