We had a great experience with Laura Rogers and John Farnham, twice (and they already came highly recommended). We sold a modern flat in NOPA prior to moving out of the country for a bit, then bought the sweetest home in the Excelsior when we moved back. In both cases, we were out of the country for a good part of the transaction. Everything was as smooth as can be, both times! Some of the things I appreciated most: Responsiveness -- Laura was always quick to respond to any request. To this day, Laura helps me with questions about homeownership, the property, vendors for home maintenance, etc. Professionalism -- Laura and John have always treated us and any other parties with complete respect. Relationships and relationship building -- Laura and John are clearly well-connected, and I have no doubt that their relationships helped us get our #1 choice. They also helped us gracefully exit a TIC. Their relationships with lenders, contractors, etc. help us ease into our new home with less stress and ambiguity than expected. Efficient -- Laura helped set expectations about location and options that fit within our budgetary and lifestyle requirements. We quickly focused on homes we would love and take action on, versus fantasize about something outside our means. Personality -- Laura is delightful and personable. It was a pleasure spending time with her during the process. There is no question we will work with them again if/when we have the need. I would recommend them in a heartbeat to anyone who asks.