Julia helped the reviewer buy this property

Item: Julia Gilchrist
Rating: 3
Author: Buyer

$10,000

430 Peffer Street

Harrisburg

Land

almost 2 years ago

Verified Review

Won't use again.

Julia met me at the property to show it to me. Then we made an offer. I had some specific questions on closing documents and I asked for the fence to be included and then left it out and I had to get an addendum. She also referred me to the broker to have my questions answered and the broker didn't understand why they were answering the questions. It just wasn't great. I get it the property I bought wasnt expensive so she wasn't making a lot but I didn't ask a lot of her either. I looked at the property, made an offer and I don't like being punted when I have questions. I was interested in an additional property and she said she couldn't get a hold of the agent so I found the agent on my own. Then she sent me properties that I had browsed and tried to sell me on them... Nah

Buyer

Dear Daniel, Thank you for taking the time to share your feedback. I'm sorry to hear that your experience didn't meet your expectations, and I understand your concerns. Regarding the fence issue and the addendum, it’s clear that there was a communication gap, and I apologize for the oversight. Although you did purchase a lot with the fence as you desired, and you also received $5000 off of the purchase, that was negotiated for you. Your questions about the closing documents are crucial, and I apologize if directing you to the broker caused any confusion. I strive to provide the best service regardless of the property's price, and I regret that this was not reflected in your experience. I'm always aiming to improve my service, and your feedback is invaluable in helping me do so. Thank you for bringing these areas to my attention.

Julia responded on 10 Jul 2024