Working with RateMyAgent and our agent was an outstanding experience from start to finish. Her communication was exceptional throughout the entire process. She kept us informed at every stage, explained things clearly, and always made sure we understood what was happening next. No question ever felt too small, and she was consistently patient, professional, and helpful. What truly set her apart was her responsiveness and organization. Calls, texts, and emails were answered promptly, often faster than expected, which gave us great confidence and peace of mind. Every detail was handled efficiently, timelines were well managed, and nothing was ever overlooked. Even with our short 21-day close from start to finish, she kept everything moving smoothly and on schedule. She made what can often be a stressful process feel streamlined and well controlled. We would highly recommend her to anyone looking for an agent who is proactive, reliable, and genuinely committed to delivering excellent service.

Jess Burns did an amazing job of helping us secure this new home. She worked very well with the selling agent and team to advocate for us as the potential buyers. She is an amazing communicator and made the entire process very low stress.

We are first time home buyers. We've been on the road chasing travel assignments for the past 4 years. Living out of our 5th wheel with the eventual dream of settling in the central coast. Jess made that happen. I initially called her about a listing where she was representing the seller, and we ended up chatting about real estate in the area for 45 min. That was not the house for us, but she was eager to help us find the right fit. Jess was super patient and nothing but helpful as we wrapped our heads around it. She generously gave us many hours of her time going over process and helping us hone our search criteria. It was definitely a bumpy road. It's a hard market if you can't pay cash around here, and people are not always upfront about the gnarly stuff with their property. Thankfully, Jess was always looking out for us, helping us avoid those big scary situations. She was always transparent with anything we wanted or needed to know while shielding us from the parts of the process which, in the moment, would just add stress. She also has a big network of local professionals on call. This comes in handy if you are trying for a short escrow. I don't think it is something every agent could pull off. We closed in 2 weeks with a conventional loan and inspections. You have to be exceptionally organized, stay vigilantly on top of things, and have a trusted network of pros willing to fit you in last minute. Short escrow is just one of many tricks Jess has up her sleeve. She says she likes to get "creative" to get the deal done (obviously well within confines of the law). Every property we looked at, she would have a new strategy to meet that particular situation. It is the kind of thing you only get from a wise and seasoned realtor. She's also fun as hell and an all around joyful person. Not only is she our realtor, but we now consider her a good friend. Thanks to Jess for all her many hours fighting for us.

Jess made what could have been an overwhelming process feel completely approachable especially for us, being a first time home buyer and a young couple. From day one, she truly humanized every step & taking the time to explain everything in detail, answer every question, and make sure we felt confident and comfortable throughout the entire journey. Her professionalism is unmatched. Not only was she incredibly knowledgeable and attentive, but every person she connected us with along the way reflected that same high level of care and expertise. It made such a difference knowing we were in good hands from start to finish. On a personal level, Jess is simply amazing, funny, warm, and an absolute joy to be around. She brought so much positivity into the experience, which meant everything to us. We started this process feeling nervous and unsure, and we walked away with everything we could have hoped for... and even gained a new friend in the process. Truthfully, I could write an entire novel on why Jess is the best realtor on the Central Coast, but you'll just have to use her to find out!

Jess was above and beyond in every single area and process of selling the house. She is extremely knowledgeable, she guided me every step of the way which made the process extremely smooth. She is creative, an excellent cheerleader, she knows every little in and out of the market. This wonderful woman even brought me snacks when I was cleaning the house! I am so glad she was a part of this process and I can not thank her enough for how amazing she is!

I have worked with Jessica in two different transactions, one buying and one selling. She also worked with my son in buying his first home. That is how I found out about her. His comment, “I couldn’t have done it without her”. I now understand why he said that. She is extremely professional. Her knowledge of the contracts and timing of things is vast. She had my back every step of the way. She is extremely patient and explained everything I was signing. She was always there to walk me thru the stressful times. She communicated with me on everything that was happening. I can’t say enough good things about her. She is a very nice person who takes great pride in her work and it shows. I will not hesitate to have her as my agent again in selling my home when the time comes and I am honored to recommend her to others. Thank you Jessica, “I couldn’t have done it without you!”

We came to Jessica with a short time frame for getting into contract. She came in and took charge in the most informative, organized and communicative manner! It was a joy getting to work with her and if we ever sell or buy again, we will most definitely be working with Jessica again.

I hired Jess to help sell my late father's home. It was a difficult and depressing project for me to take on, but Jess somehow sprinkled joy and fun throughout the process. She was very motivated and communicative throughout he process. I learned a lot from her and wouldn't hesitate to recommend her.

Jessica is truly one in a million. Her dedication, effort, communication, and work ethic are unmatched. Before working with Jessica, our home-buying journey was anything but easy—we faced constant rejection from lenders and realtors alike. Jessica took on the challenge and made what once felt impossible a reality: she got us into our dream home. As parents, our greatest joy comes from seeing happiness in our children, and Jessica made that possible for us. You would be hard-pressed to find a better realtor. We feel that in hiring Jessica, we not only found a trusted professional but also gained a lifelong friend. We look forward to working with her again to sell our previous home and with any future home purchases. With heartfelt gratitude, The O’Dell Family

We had the pleasure of working with Jess to both buy our new home and sell our previous one, and we truly couldn’t have asked for a better experience. From start to finish, she was incredibly organized, making sure that everyone involved stayed on track with the timeline. We had a lot of questions throughout the process, and she always answered them with patience, clarity, and deep knowledge of the market. When it came time to sell our home, Jess was fully devoted—guiding us through each step, explaining everything in a way that made us feel confident and informed. She’s not only professional and dedicated, but also genuinely kind and easy to work with. Her friendly demeanor, attention to detail, and commitment to her clients really set her apart. We’re so grateful we had her on our side and would recommend her to anyone looking to buy or sell a home!

I am a Trustee that was responsible for selling a property. I got a good referral from someone else that had used Jessica. The property was older and full of problems that I did not know about. But as each issue came up Jessica found a way to address them. She is resourceful and relentless in getting the property marketed and eventually sold.

If you need an agent who is going to give you the attention you deserve, look no further! Jess is a great communicator and will work with you to find the right home that meets your needs. She is a wealth of knowledge and made the whole process so smooth. Thank you!