I’ve never spoken to or dealt with Jeff, which...
I’ve never spoken to or dealt with Jeff, which I found extremely unprofessional. Dana was my agent and point of contact and yet required Jeff’s approval for every detail so I never received a straight answer upfront.
Didn’t seem very experienced or knowledgeable and so she second guessed everything I told her, even went behind my back to corroborate my facts and came back to me with false information which was very frustrating.
Example 1: “Dana, I do not pay property taxes because it’s waived since I am a Disabled Military Veteran with an 80% rating. Here’s the paperwork stamped by Kane County”. A week later I receive a phone call and email from Dana stating that I have not paid my prior year property tax.... WHAT?! Seriously?! Turns out I was correct and the attorney she teamed me up with backed me. Thank goodness for him because she was not knowledgeable at all about VA anything!
Example 2: During Dana’s initial walk through of my home, she claimed I have a humidifier (I had no clue what that was, especially being it was a 5 yr old new construction home) so I checked it off on the paperwork Since I though she knew what she was talking about. During the buyers inspection, their inspector confirmed I did not have a humidifier. Guess who had to credit the buyer for a humidifier???
Example3: During negotiations the buyer wanted a $600 credit to level a very small portion of land to keep the fence door from sticking a little, I said no. She tried to push me to give them the credit because she felt they might walk... 5k escrow and they will walk over $600 cosmetic??? Unlikely. But she was persistent and I was not budging. Guess what? They did not walk.
House was still very new and in immaculate condition. Only issue was a humidifier credit of $500. I’m glad I listened to my own gut.
If you are VA affiliated, look elsewhere and save some headaches.