She sold our condo for the price we agreed to with her. She saved us time and effort by selling the condo as is. She stayed with us when we had difficulty removing a tenant. She went beyond the call of duty to help with getting the Salvation Army to remove furniture in the condo. She was pleasant throughout the process. I do not know about her negotiating skills or her local knowledge. She seemed to know how the process works. I might have given five stars if I knew more.