Market Knowledge, Being from out of state Ellen was gentle even if I asked the same questions over and over, she knew I was not aware of Connecticut laws and she is sharp as a tack took me thru closing, lawyers whatever I needed. Anyone would be in the right hands IF they are as lucky as I was and probably will always be having Ellen Zern as your Agent who also will be a friend, she will lead you in the right direction and you will be Happy she was Your Agent.