Ellen was – is – the ultimate real estate agent: knowledgeable, professional, sensitive, patient, straightforward, and spectacularly understanding. She guided us perceptively from the very beginning of the search process, through the offer stage, via the inspections and negotiations, to the (so unfamiliar to us) formalities and finalities of mortgage, insurance, and banks, till the final move-in to our new house. Her subtly expressed input helped us make decisions about things we knew absolutely nothing about; and her firm yet gentle support in several deliberations contributed immensely in bringing us to our current, heavenly haven. We will recommend her to any and all friends who go into the project of buying or selling a home.