In a world where ‘responsiveness’ is literally a mouse click away, that term unfortunately happens to be at the center of the #1 customer complaint about the real estate industry. “My Realtor won’t call me back”. “I don’t have an update”. “I can’t get a straight answer.” Doug Rains has taken this to heart and has set out to single handedly turn that negative perception on its head!
Doug began his professional career in another ‘responsive’ industry—at a telephone company. In 1983, he was a management team member in the Complaints Department for customer service, sales and executive levels of the company. He handled every complaint that came to the Senior Director, President and CEO of the company. His entire day was spent making people happy, respecting their time, and answering their questions in a timely manner.
When he became a real estate agent, it was these talents and skills that earned him the title of ‘The Responsive Realtor’. His philosophy is very simple. He firmly believes that he must treat others the way he would want to be treated. And that means not only exceeding their expectations by being responsive to their questions and concerns as quickly as possible, but very often responding before they even have to ask. And with today’s technology, Doug believes there is absolutely no reason an agent should not be able to stay in contact with their clients on a regular basis with important information and updates.
His goal is to be THE MOST Responsive Realtor his clients have ever met. And you can already see his level of success by the common thread throughout the numerous testimonials his past clients have given.
When Doug isn’t responding to his clients, he loves to spend time with his family. He and his wife Janet married in 1989 and have one son Nathaniel. They lived in the Midwest (Illinois) until 1998, when they moved to their current home in Lakeside. They enjoy golfing, biking and going to the movies or relaxing by the pool with a good BBQ.
