Diane box is a very considerate person who listens very carefully to what you have to say. I told her what we wanted and she delivered unflinchingly. I chose her at random because I had no one to deal with from the past who was still around. We consider ourselves very lucky to have found someone at random who was as good as she was. I have bought seven houses and the past 15 years so I know what I'm talking about, btw..