In case you don't know, an agent does not help you find a home, you find a home and then they coordinate the viewing. I wasn't aware of this when I first embarked on home buying. So, be prepared to do the leg work of searching for a home as a newbie. Dee was available via text which was great. She accompanied me on viewings although I ultimately settled on a property that she had someone else show me. However, I was disappointed in how there was no negotiation with the seller. The reason I used an agent instead of going to a builder directly was to have an agent advocate on my behalf. I found her through a YouTube channel that advertised that going through their agents would give us the best price because they have relationships with the builders. I was a buyer from out-of-state so it was good that Dee could attend the inspections and such, but I was disappointed in how there was no reception, turn-over, or orientation when I finally moved into my home: no basket or card on the counter that said "welcome to your new home" which is standard even in leasing; no instructions on where things were since I didn't see the actual house or attend a walk-through or orientation. There was some confusion over who had my house key. The builder and I thought she had it, but she said the builder had it. As the agent, I would have gotten the keys as soon as the buyer was wondering where they were and had them sent in the mail next day. I am someone who works in the gig economy and I try to go over and above for my clients because I want happy clients with relationships that lead to referrals. I know that doesn't translate to everyone, but following through until I actually moved into the home was my expectation. The service doesn't end at the sale. I felt that after she received the commission, it was pretty much peace-out.
